Director of Service Delivery

About the Company

We are working with an IT Services and Consulting company, a Premier Oracle NetSuite Alliance Partner, which operates across the full enterprise technology ecosystem, helping enterprises solve the most complex business technology challenges through strategic tech stack engineering and AI-led transformation.

With a global presence, including Canada, the US, Australia, the UK, the UAE, Egypt, the Philippines, India, Japan, and more, they support complex organizations wherever they grow.

About the Role

We are looking for Director of Service Delivery who will lead and grow the Japan team, while working closely with North American HQ. This role will report directly to the COO with dotted line to project teams in the Philippines, Middle East, North America.

You will have a proven track record of strategic leadership and a deep understanding of delivery operations. You will excel in team management, demonstrating the ability to motivate, mentor, and develop high-performing teams. Additionally, as the Director you will exhibit strong problem-solving skills, a knack for optimizing processes, and a keen eye for efficiency. You will possess excellent communication and interpersonal skills, to lead cross-functional teams and foster a culture of continuous improvement.

Responsibilities

• Manage relationship with existing or new clients within own vertical

• Ensure client implementations are planned, resourced and delivered at par with company standards

• Ensure clients become referenceable

• Set strategic direction for team, office, or country

• Coach, mentor and develop next line of leaders

• Responsible for applying expert knowledge of implementation and large project process, providing strategic direction, making decisions and solving complex problems to ensure that business moves forward while managing strategic business consultants in different levels

• Ensure that resources are allocated based on project demand, proactively lead the identification & design and implementation of process improvements

• Makes tactical day to day and long term strategic decisions and is accountable for all activities performed by his own vertical and team

• Management of operational and business metrics

• Create, present, communicate and follow up on strategic plans of all kinds. Approve and use capital to execute business strategy

• Identify and drive improvements in Delivery departments process skills

• Ability to coach, guide and mentor team members

• Demonstrate multiple business process expertise within one industry or more

• Create and improve reusable assets such as datasets, policies, knowledge assets

• Identify, develop and close new business opportunities and work with Sales as appropriate

• Model and set the company’s culture, values, and behavior

Requirements

• Minimum 15+ years experience in Professional Services

• At least 10 years consulting experience in systems implementation and integration, process re-engineering or related

• At least 10 years experience in ERP preferably NetSuite

• Project Management experience

• At least 10 years management experience in handling several teams

• Demonstrated ability to manage multiple resources across multiple locations who are working on complex projects and tasks simultaneously in one or two industries

• Strong understanding of ERP Implementation preferably NetSuite

• Ability to manage team onsite and remotely

• Strong understanding of technology implementation

• Strong understanding of business analytics, business intelligence and financial performance management

• Strong understanding of P&L statement

• Strong ability in managing small, medium and large scale projects

• Management of medium to large team in different regions and countries

• Willingness and desire to travel. Usual travel can be up to 25% of total time but can be higher on certain projects