Implementation Consulting Professional

Our Company
Trimble Transportation optimizes the movement of freight by providing shippers and carriers with mobility, enterprise, and mapping software to run their businesses more efficiently. As the leading provider of Transportation, Fleet and Asset Management Software and commercial routing and mapping solutions, we are devoted to propelling companies in the trucking industry toward increased efficiency, lower costs, and optimized operations. Trimble Transportation’s Enterprise division markets and develops transportation supply chain planning,
procurement, and execution software solutions delivered as multiple point products and cloud-enabled solutions at various stages of maturity.

Position Overview:
The ideal candidate will have 3 to 5 years of experience implementing enterprise application software with external clients and strong project management skills. This role is responsible for analyzing customer’s as-is fleet
maintenance operations, identifying opportunities to improve processes, develop improved processes and implement fleet maintenance software. Additional responsibilities include customer training, problem identification, issue mediation and deliver a course of action while implementing software to our clients.

The Ideal candidate will have technical database skills primarily focused on Operations, Customer Server and Accounting and Financial related areas of the product. This role will be groomed for wellness reviews and business
process assessments. The candidate will learn the software at a level to augment the quality of solutions provided to our customers.

Primary Responsibilities:

• Define and document customer requirements
• Overall business process and workflow
• Reporting needs
• Data structure and definition
• Identify opportunities to improve business processes
• Configure and implementations roles
• Setups of software modules
• Internal modeling of customer processes
• Provide customer training
• Consulting on data conversion
• Consulting on go-live cutover
• Assistance with resolving customer issues related to software implementation

Provide scope and specifications for:

• Custom development
• Custom reporting
• Custom Integrations
• Assistance delivering technical solutions to customer issues when applicable
• Administrative Duties include
• Accurate entry of time for billable and non-billable on a daily basis
• Participation\Compliance in Trimble People Experience activities
• Engagement surveys
• Provide daily recaps of customer engagement activity to Trimble project managers and customer
• stakeholders
• Responsiveness to customer and internal inquiries in a timely manner
• Review respond to email\requests on daily basis
• Communicate realistic response/delivery dates to customer and internal
• stakeholders
• Communicate changes to delivery dates in a timely manner

Required Skills:

• At least 3 years of experience implementing and/or supporting software with external clients
• BA/BS or equivalent work experience
• Knowledge of Microsoft Office and Google for Work applications
• Ability to work independently
• Strong ability to translate business issues into systems and operational solutions
• Time management skills to handle multiple task assignments and prioritize work appropriately
• Strong leadership and prioritization skills; ability to build consensus and drive decision making; proven ability to work cross-functionally to accomplish objectives
• Ability to learn quickly, and to remain current with rapidly developing software in an ever-changing industry
• Strong follow-through, with a willingness to own and manage projects from end to end
• Excellent verbal and written communication skills demonstrating the ability to work with internal and external customers
• Other duties as assigned
   

Travel Requirements:

• 60 - 80%
• Ability to travel overnight 4 to 5 days per week

Preferred Skills:

• Knowledge of Enterprise wide software in a transportation industry
• Experience with TruckMate systems
• Operations or Administration experience in the transportation industry
• Project Management experience

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Pay Equity

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Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.

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Hiring Range:

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Bonus Eligible?

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Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.

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