Post Close Operations Associate
Posted on 11/30/2023
INACTIVE
Figure

201-500 employees

Blockchain-based lending & financial services
Company Overview
Figure's mission is to transform financial services through blockchain, bringing speed, efficiency, and savings to both consumers and institutions.
Financial Services
Crypto & Web3
B2C

Company Stage

Series D

Total Funding

$1.9B

Founded

2018

Headquarters

San Francisco, California

Growth & Insights
Headcount

6 month growth

-2%

1 year growth

-14%

2 year growth

-13%
Locations
Reno, NV, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Customer Service
CategoriesNew
Operations & Logistics
Customer Success & Support
Requirements
  • Experience in residential mortgage lending with post-closing experience preferred
  • Ability to work in a fast-paced, startup environment with little direction and meet tight deadlines
  • Knowledge of HELOC loans, FNMA, FHLMC, and private investor products
  • Thorough understanding of Federal and State regulations including RESPA, TILA, HOEPA, and QM
  • Familiarity with State and County recording requirements
Responsibilities
  • Own the mortgage and HELOC post-close process from beginning to end
  • Manage all investor inquiries related to recorded deed of trust, note, assignments of mortgage, and processing and recording of Assignments of Mortgage
  • Partner with customer operations and processing to ensure a smooth post-close mortgage process
  • Provide exceptional customer service to both internal and external customers
  • Continuously look for opportunities for improvements and efficiencies in the process
  • Prioritize work based on investor delivery expiration and closing dates
  • Monitor, track, and process Assignments of Mortgage from partners
  • Review original closing documents to ensure they were properly executed
  • Follow up on, review, and request corrections on all trailing documents
  • Other duties as assigned
Desired Qualifications
  • Analytical skills and drive to look for process improvements and ways to digitize and automate processes