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Wonderful

Multilingual AI customer-support agents for enterprises

AI Enablement Engineer

Corporate & Technical TrainingConfirmed live in the last 24 hours
Full-time

About the Job

Requirements

  • At least 5 years of experience in technical enablement, customer education, technical training, or a related role within SaaS, cloud, data, or AI.
  • Fluent German and English.
  • Strong hands-on AI engineering experience, including system architecture, large language model and agent integration, design patterns, and modern software development practices.
  • Practical understanding of enterprise software, application programming interfaces, integrations, and data flows, and ability to learn and teach a complex platform.
  • Experience designing and delivering technical onboarding, workshops, and certification programs, including curriculum, assessments, and measuring results.
  • Instructional design and facilitation skills, including explaining complex concepts clearly, engaging groups, and adapting to different levels of technical experience.
  • Credibility with technical stakeholders and confidence leading discussions, explaining platform capabilities, and connecting learning goals to business needs.
  • Ownership mindset and focus on helping people become self-sufficient.

Responsibilities

  • Guide customer teams through a scoped AI agent or application, connecting architecture, integrations, and development practices to a working solution with practical business value.
  • Own technical onboarding for Forward Deployed Engineers and Deployment Strategists, preparing them to work independently in customer environments.
  • Design and deliver platform workshops, hands-on training, and role-based learning for technical and business audiences through Wonderful Academy programs.
  • Build training for systems integration partners covering the Wonderful platform, deployment methodology, and implementation standards.
  • Define learning paths and assessments, evaluate readiness, and manage certification, further training, and recertification.
  • Join live customer projects as a Forward Deployed Engineer and contribute hands-on delivery.
  • Track progress, gather feedback, and use product changes and field experience to improve content, delivery, and outcomes.

About the Company

Wonderful

Multilingual AI customer-support agents for enterprises

Wonderful is a Tel Aviv-based enterprise AI company that builds multilingual customer-support agents for chat, email, voice, and messaging, with a focus on non-English markets. Its platform deploys deeply localised AI agents that resolve inquiries and perform actions for large enterprises, enabling support in many languages. The product works by offering chat, email, voice, and messaging interfaces that are powered by localized AI models and integrated into enterprise workflows to automatically handle inquiries and carry out actions. The company differentiates itself by targeting non-English markets with highly localized AI agents, enabling enterprises to support customers in dozens of languages at scale, backed by strong funding growth and rapid international expansion. The goal is to become the leading platform for multilingual, enterprise-grade customer support and CX automation across global markets.

Company size
501-1,000
Company stage
Series C
Total funding
$849M
Headquarters
Amsterdam, Netherlands
Founded
2025

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