Full-Time
Quality Assurance Supervisor
Criminal Verifications
Cisive
Background checks, drug screening, license monitoring
No salary listed
Remote in India
Remote
Night-shift schedule aligned to US working hours.
 Risk & Compliance (1) |
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- Hands-on experience in United States criminal or public records background verification is mandatory.
- Prior experience auditing criminal verification transactions is required.
- A minimum of 18 months of experience as a Quality Coach is required.
- A total of 3–6 years of experience in background verification, knowledge process outsourcing, or Quality Assurance is required.
- Demonstrated experience running audits, feedback cycles, and calibration sessions is required.
- Strong understanding of United States legal terminology, court hierarchy, and court documentation is required.
- No employment gaps exceeding 5–6 months are permitted.
- Willingness to work the United States night shift is required.
- Strong working knowledge of United States court websites, court structures, and public record systems is required.
- Sound knowledge of quality frameworks, including sampling methodology, defect classification, root cause analysis, and corrective and preventive action, is required.
- Working knowledge of the Fair Credit Reporting Act and state-level criminal reporting restrictions is required.
- Advanced proficiency in Microsoft Excel, including pivot tables, lookups, and dashboards, is required.
- Strong data handling, trend analysis, and presentation skills are required.
- Ensure 100% audit coverage across criminal verification transactions, researchers, court types, and jurisdictions in scope.
- Ensure 100% feedback closure by communicating every audit finding to the researcher and their Team Leader within the defined turnaround time and capturing acknowledgement.
- Maintain audit logs, error trackers, and feedback registers with full traceability.
- Track repeat and researcher-specific errors and drive individual improvement plans in partnership with Operations.
- Monitor coverage dashboards daily and escalate gaps that threaten the 100% target.
- Own and run weekly calibration sessions with Operations leadership, Quality Coaches, and Training.
- Prepare calibration case sets covering felony and misdemeanor calls, disposition edge cases, identifier matching, and record reportability.
- Publish calibration agendas, capture minutes, and track action items to closure.
- Measure and report inter-auditor agreement and variance and drive corrective action where interpretations differ.
- Maintain a decision log and frequently asked questions so calibration outcomes become documented standards and standard operating procedure updates.
- Manage, coach, and develop a team of Quality Coaches and Auditors dedicated to criminal verifications.
- Allocate audit volumes by jurisdiction and researcher, monitor auditor productivity, and ensure daily and weekly audit targets are met.
- Conduct one-on-ones, performance reviews, and skill development plans for the quality team.
- Certify and recertify auditors through calibration results and accuracy checks.
- Audit the accuracy and completeness of research across local, county, state, and federal United States court portals, vendor and court-runner sources, and database sources.
- Validate the review and interpretation of court dockets and legal documentation, including charge levels, case types, case statuses and dispositions, and identifier matching.
- Verify correct application of client reportability rules, adjudication matrices, and jurisdiction-specific reporting restrictions.
- Ensure criminal records are documented, classified, and reported accurately within the turnaround time.
- Ensure adherence to the Fair Credit Reporting Act, state reporting restrictions, ban-the-box and seven-year rules, client standard operating procedures, and internal criminal screening guidelines.
- Maintain confidentiality and data integrity while handling sensitive criminal record and personally identifiable information data.
- Support internal, client, and regulatory audits with documented, evidence-backed audit trails.
- Flag critical or fatal defects, including misreported convictions, missed records, and wrong-subject matches, for immediate escalation and containment.
- Perform root cause analysis on defect trends and drive corrective and preventive action to closure.
- Partner with Training to convert recurring defects into refresher modules, checklists, and updated standard operating procedures.
- Identify process gaps, search-logic issues, and automation opportunities that reduce error leakage.
- Track the effectiveness of improvement actions through pre- and post-improvement accuracy movement.
- Act as the quality point of contact for Criminal Operations, Training, Compliance, and Client Services.
- Present quality performance, jurisdiction risk areas, and defect trends in operational and client reviews.
- Manage quality escalations, disputes, and rebuttals with objective, evidence-based resolution.
- Support dispute and reinvestigation reviews where consumer challenges relate to reported criminal records.
- Publish daily, weekly, and monthly quality dashboards covering coverage percentage, accuracy, defect categories, and feedback closure.
- Track and report critical versus non-critical error rates, auditor variance, and calibration outcomes.
- Analyze trends, forecast risk, and recommend corrective actions to leadership.
- Familiarity with background verification platforms and quality audit tools is advantageous.
- Strong analytical, interpretation, and attention-to-detail abilities.
- Strong coaching and feedback delivery skills, with the ability to influence without direct authority.
- Clear written and verbal communication for audit documentation and stakeholder reviews.
- Ability to remain objective and evidence-driven in a fast-paced, target-driven environment.
Cisive provides employment screening solutions, including background checks, drug testing, and license monitoring, to help organizations hire safely and quickly. Its platform integrates with clients’ systems to deliver accurate and comprehensive screening, reducing time-to-fill and enabling better risk management. The company earns revenue through subscriptions and per-check fees. Compared to competitors, Cisive emphasizes a very high accuracy rate (99.9994% background check accuracy) and a broad, enterprise-ready suite that covers healthcare, transportation, financial services, and technology. The goal is to help talent acquisition teams screen candidates efficiently, mitigate workplace risks, and onboard high-quality talent.
Company Size
N/A
Company Stage
N/A
Total Funding
N/A
Headquarters
Town of Brookhaven, New York
Founded
1977
Simplify's Take
What believers are saying
- Cisive signed partnerships with Exxat on July 14, 2026 and ComplianceJunction on August 10.
- Partners Cooperative added Cisive on August 24, 2026, expanding hospital distribution.
- AvatarFleet on September 2, 2026 opens transportation customers needing driver compliance tools.
What critics are saying
- BBB showed 10 complaints in three years and Trustpilot rated Cisive 1.5/5.
- Background-check disputes trigger FCRA claims, audits, and customer churn after bad placements.
- Sterling and Checkr can bundle cheaper screening inside broader HR platforms, compressing margins.
What makes Cisive unique
- Cisive specializes in regulated industries: healthcare, transportation, financial services, and education.
- Its 2026 integrations with Exxat, symplr, and AvatarFleet embed screening into workflows.
- PreCheck and StudentCheck give Cisive niche products competitors lack.
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Benefits
Health Insurance
Flexible Work Hours
Remote Work Options
Paid Vacation
Paid Sick Leave
401(k) Retirement Plan
Wellness Program
Mental Health Support
Gym Membership
Phone/Internet Stipend
Home Office Stipend
Professional Development Budget
Conference Attendance Budget
Stock Options
Company Equity
Adoption Assistance
Parental Leave
Family Planning Benefits
Fertility Treatment Support
Company News
Cisive joins AvatarFleet's integrated Partner Program. Cisive and AvatarFleet are teaming up to increase speed to hire and driver compliance. [Easton, MD, September 2, 2026] - Cisive, a leading provider of technology and compliance-driven background screening, workforce risk management, and data services, today announced it has joined AvatarFleet's Partner Program. AvatarFleet helps transportation companies elevate recruiting, compliance, and safety through DriverHub, an all-in-one platform that converts leads, onboards drivers, and automates repetitive compliance and safety tasks. Joining AvatarFleet's integrated partner program gives Cisive the opportunity to deliver background checks, drug and health screening, and workforce monitoring solutions to AvatarFleet's customer network in the transportation industry, including for-hire carriers, bus companies, and private fleets. Rooted in compliance, Cisive makes securing the right drivers effortless through seamless integrations, strong industry expertise, and a partnership mentality that helps clients navigate hiring and employee retention in highly regulated industries. "We're excited to launch this partnership with AvatarFleet" said Chris Sullens, Director of Strategic Partnerships at Cisive. "Motor carriers shouldn't have to choose between hiring fast and hiring safely. By connecting Cisive's driver screening directly with AvatarFleet's DriverHub, we're giving carriers one workflow from lead to licensed, so they can fill seats quickly while keeping every hiring decision defensible and audit-ready." "We're incredibly excited to partner with Cisive Driver IQ because they offer the fastest and most effective database product to expedite professional driver employment verifications in the industry, making it an easy decision and a tremendous value for our customers. We heard Cisive customers are looking for an Applicant Tracking System that streamlines driver consent requests and drug and alcohol screening orders within the hiring workflow - so we built it. Combined, these capabilities help motor carriers accelerate hiring, automate compliance, and achieve 100% driver qualification compliance. Just as importantly, we're excited to partner with a team that shares our commitment to customer excellence in the transportation industry." - Scott Rea, President at Cisive About Cisive Cisive is a trusted partner for comprehensive, high-risk, compliance-driven background check, drug and health screening, and workforce monitoring solutions, specializing in highly regulated industries such as healthcare, financial services, and transportation. We catch what others miss, and we are dedicated to helping our clients secure the right talent effortlessly. As a global leader, Cisive empowers organizations to hire and manage their workforce with confidence. Through our PreCheck division, Cisive provides specialized background screening and credentialing solutions tailored to healthcare organizations, ensuring patient and workforce safety. Unlike traditional background screening providers, Cisive takes a technology-first approach powered by advanced automation, human expertise, and compliance intelligence - all delivered through a scalable platform. Our solutions include continuous workforce monitoring, identity verification, criminal record screening, license monitoring, drug and health screening, and global background checks. About AvatarFleet AvatarFleet exists to help honest, hard-working transportation companies elevate their recruiting, compliance, and safety from good to great. As the only platform offering integrated tools and services to achieve 100% DQ compliance and cut all-in cost per hire by 50%, AvatarFleet gives motor carriers an all-in-one solution to fill empty seats, pass every audit, and bring drivers home safely. At its core is DriverHub, a driver recruiting, compliance, and training software that converts leads, onboards drivers, and automates repetitive compliance and safety tasks. It integrates with best-in-class background check, telematics, TMS, maintenance, and HRIS/payroll providers, and features AvatarAssistant for automation and AI. AvatarFleet's Professional Services also give carriers direct access to driver marketing, recruiting, compliance, and safety experts. Media Contact Jeramy Gordon VP, Marketing [email protected] www.cisive.com | www.avatarfleet.com/
Cisive joins ComplianceJunction's Healthcare Platform Partner Program. Healthcare organizations can now pair Cisive's screening and credentialing with ComplianceJunction's accredited compliance training for healthcare students and workers. [Easton, MD, August 10, 2026] - Cisive, a leading provider of technology and compliance-driven background screening, workforce risk management, and data services, announced today its partnership with ComplianceJunction. A healthcare compliance training platform trusted by more than 1,000 healthcare organizations and 100+ universities, ComplianceJunction keeps healthcare programs and workforces trained, compliant and audit-ready. Through the partnership, Cisive can now offer its background screening, drug and health screening, and workforce monitoring solutions to ComplianceJunction's customer network across healthcare, senior care, contingent labor, and healthcare education. Rooted in compliance, Cisive pairs seamless integrations with deep industry expertise and a partnership mentality, helping clients hire and retain the right talent effortlessly. "We're thrilled to join ComplianceJunction's Healthcare Platform Partner Program," said Chris Sullens, Director of Strategic Partnerships at Cisive. "Screening and credentialing get the right people in the door, but compliance doesn't stop there. Bringing Cisive's technology-first background screening and credentialing into ComplianceJunction's accredited training, we're making it easier for healthcare organizations to hire confidently, train effectively, and stay audit-ready." "Healthcare organizations want compliance training that fits into their existing procedures and workflows," said Ryan Coyne, CEO and of ComplianceJunction. "Our partnership with Cisive makes it easier for customers to access accredited HIPAA, OSHA and Cybersecurity training directly through the platform they already rely on. We are delighted to partner with Cisive and make it easy for customers to access accredited compliance training directly through the platform they already rely on". About Cisive Cisive is a trusted partner for comprehensive, compliance-driven background screening, drug and health screening, and workforce monitoring solutions. Taking a technology-first approach powered by advanced automation, human expertise, and compliance intelligence, Cisive catches what others miss and helps organizations hire and manage their workforce with confidence. Through its PreCheck division, Cisive delivers specialized screening and credentialing tailored to healthcare organizations, ensuring patient and workforce safety. Learn more at www.cisive.com About ComplianceJunction ComplianceJunction provides accredited healthcare compliance training for healthcare organizations, universities, and healthcare technology partners. We deliver comprehensive training in HIPAA, OSHA, Cybersecurity, Fraud, Waste & Abuse (FWA), and other essential compliance topics. Our technology integrations embed training into partner workflows and automate enrollment, reporting, renewals, and certificate management to reduce administrative work and strengthen compliance. Since 2020, more than 50,000 healthcare learners across the United States have completed ComplianceJunction training. Learn more at www.compliancejunction.com Media Contact Jeramy Gordon VP, Marketing [email protected] Cisive | www.cisive.com
Cisive joins exxat's partner network to bring integrated background screening to health sciences programs. Cisive's StudentCheck solution will integrate directly with Exxat Prism, enabling health sciences programs to manage compliance requirements within a single platform. [Easton, MD, July 14, 2026] - Cisive, a leading provider of technology and compliance-driven background screening, workforce risk management, and data services, today announced it has joined Exxat's partner network. Through this partnership, Cisive will integrate its StudentCheck background screening and drug testing solutions directly into Exxat Prism, the industry-leading clinical and experiential education management platform serving 1,600+ programs, 65+ disciplines, and 10,000+ clinical partners. The integration addresses a persistent friction point in health sciences education: the fragmented, manual process of managing student compliance. By embedding Cisive's capabilities directly into Exxat Prism, institutions and clinical sites can manage the full spectrum of student readiness requirements in one place, from background checks and drug screening to immunization verification, to reduce administrative burden and accelerate placement timelines. Cisive's compliance-driven platform makes securing the right talent effortless through seamless integrations and deep industry expertise. Through its PreCheck division, Cisive delivers specialized background screening and credentialing solutions for healthcare organizations and academic institutions. StudentCheck extends these capabilities to health sciences students, helping programs verify readiness before students enter a clinical environment. "We're excited to partner with Exxat and bring our background screening and compliance expertise directly into the Exxat Prism platform," said Margaret Keane, CEO of Cisive. "Health sciences programs are under enormous pressure to manage student compliance efficiently without sacrificing rigor. By integrating StudentCheck into the systems the health science programs already leverage, we're making it easier than ever to confidently onboard students, maintain compliance, and keep clinical placements on track." "At Exxat, our mission is to remove every barrier that stands between health science students and clinical readiness," said Kunal Vaishnav, Co-Founder and COO of Exxat. "Integrating Cisive's trusted background screening and drug testing capabilities directly into Exxat Prism is a natural extension of that commitment. This integration will allow programs to seamlessly manage a broader spectrum of compliance requirements, from immunizations to background checks, within a single, efficient platform. We're proud to partner with Cisive to help raise the bar for what health sciences education technology can deliver." About Cisive Cisive is a trusted partner for comprehensive, compliance-driven background screening, drug and health screening, and workforce monitoring solutions, specializing in highly regulated industries like healthcare, financial services, and transportation. We catch what others miss, and we're dedicated to helping our clients secure the right talent effortlessly. Through our PreCheck division, Cisive offers StudentCheck, a specialized background screening solution for healthcare education programs and their students entering clinical rotations. StudentCheck helps ensure compliance, protect patient safety, and streamline the onboarding experience for students at every stage of training. Paired with PreCheck's broader credentialing and workforce screening capabilities, it's an end-to-end solution built for the unique demands of healthcare education. About Exxat Founded in 2011 as a healthcare education management software company, Exxat has grown from a single-client product into an integrated suite supporting over 1,000 educational programs nationwide. Its AI-enabled platform connects schools, clinical sites, and students through two core products: Exxat Prism, which supports curriculum management, competency tracking, and accreditation; and Exxat One, which streamlines clinical placement coordination, site collaboration, and talent pipeline development, serving 1,500+ programs across 65+ disciplines and 8,500+ clinical partners. Learn more at exxat.com. Media Contact Jeramy Gordon VP, Marketing [email protected] Cisive | www.cisive.com
Thomas & Company, a leading national provider of employment and wage verification services, announced today a new partnership with Cisive, a global leader in technology and compliance-driven background screening and workforce risk management.
At Cisive, we're on a mission to make every workplace safer by delivering our core values of the highest quality, accuracy, and vertical expertise directly to our customers