C

Cisive

Background checks, drug screening, license monitoring

Quality Team Leader – Criminal Verifications

Regulatory Compliance & EthicsConfirmed live in the last 24 hours
Full-timeRemote in IndiaNo salary listed

About the Job

Requirements

  • Hands-on experience in US criminal and public records background verification is mandatory.
  • Prior experience auditing the quality of criminal verification transactions is required.
  • At least 18 months of experience as a Quality Coach, documented on paper, is required.
  • Three to six years of total experience in background verification, KPO, or Quality Assurance is required.
  • Experience running audits, feedback cycles, and calibration sessions is required.
  • A strong understanding of US legal terminology, court hierarchy, and court documentation is required.
  • Employment gaps must not exceed five to six months.
  • Willingness to work a US night shift is required.
  • Strong working knowledge of US court websites, court structures, and public record systems is required.
  • A sound grasp of quality frameworks, including sampling methodology, defect classification, root cause analysis, and corrective and preventive action, is required.
  • Working knowledge of FCRA and state-level criminal reporting restrictions is required.
  • Advanced proficiency in Microsoft Excel, including pivot tables, lookups, and dashboards, and MIS reporting is required.
  • Strong data handling, trend analysis, and presentation skills are required.
  • Ability to maintain confidentiality and data integrity while handling sensitive criminal record and personally identifiable information is required.

Responsibilities

  • Ensure complete audit coverage across criminal verification transactions, researchers, court types, and jurisdictions in scope.
  • Ensure every audit finding is delivered to the researcher and their Team Leader within the defined turnaround time, with acknowledgement captured.
  • Maintain traceable audit logs, error trackers, and feedback registers covering auditor, date, jurisdiction, defect type, severity, root cause, and corrective action.
  • Track repeat and researcher-specific errors and drive individual improvement plans in partnership with Operations.
  • Monitor coverage dashboards daily and escalate gaps that threaten the 100% audit coverage target.
  • Own and run weekly calibration sessions with Operations leadership, Quality Coaches, and Training.
  • Prepare calibration case sets covering felony and misdemeanor calls, disposition edge cases, identifier matching, and record reportability.
  • Publish calibration agendas, capture minutes, and track action items through completion.
  • Measure and report inter-auditor agreement and variance, and drive corrective action when auditors or Operations interpret rules differently.
  • Maintain a decision log and FAQ documenting calibration outcomes as standards and SOP updates.
  • Manage, coach, and develop a team of Quality Coaches and Auditors dedicated to criminal verifications.
  • Allocate audit volumes by jurisdiction and researcher, monitor auditor productivity, and ensure daily and weekly audit targets are met.
  • Conduct one-on-ones, performance reviews, and skill development plans for the quality team.
  • Certify and recertify auditors based on calibration results and accuracy checks.
  • Audit the accuracy and completeness of research across local, county, state, and federal US court portals, vendor and court-runner sources, and databases.
  • Validate review and interpretation of court dockets and legal documentation, including charge levels, case types, statuses and dispositions, and identifier matching logic.
  • Verify correct application of client reportability rules, adjudication matrices, and jurisdiction-specific reporting restrictions.
  • Ensure criminal records are documented, classified, and reported accurately and within turnaround time.
  • Ensure adherence to FCRA, state reporting restrictions, ban-the-box and seven-year rules, client SOPs, and internal criminal screening guidelines.
  • Support internal, client, and regulatory audits with documented, evidence-backed audit trails.
  • Immediately escalate and contain critical defects, including misreported convictions, missed records, and wrong-subject matches.
  • Perform root cause analysis on defect trends by jurisdiction, court type, researcher, and client program, and drive corrective and preventive actions to completion.
  • Partner with Training to convert recurring defects into refresher modules, checklists, and updated SOPs.
  • Identify process gaps, search-logic issues, and automation opportunities that reduce error leakage.
  • Track the effectiveness of improvement actions through pre- and post-action accuracy movement.
  • Act as the quality point of contact for Criminal Operations, Training, Compliance, and Client Services.
  • Present quality performance, jurisdiction risk areas, and defect trends in operational and client reviews.
  • Manage quality escalations, disputes, and rebuttals using objective, evidence-based resolution.
  • Support dispute and reinvestigation reviews relating to consumer challenges to reported criminal records.
  • Publish daily, weekly, and monthly quality dashboards covering audit coverage, accuracy, defect categories, and feedback closure.
  • Track and report critical and non-critical error rates, auditor variance, and calibration outcomes.
  • Analyze trends, forecast risk, and recommend corrective actions to leadership.

Desired Qualifications

  • Familiarity with BGV platforms and quality audit tools is an advantage.

About the Company

Cisive

Background checks, drug screening, license monitoring

Cisive provides employment screening solutions, including background checks, drug testing, and license monitoring, to help organizations hire safely and quickly. Its platform integrates with clients’ systems to deliver accurate and comprehensive screening, reducing time-to-fill and enabling better risk management. The company earns revenue through subscriptions and per-check fees. Compared to competitors, Cisive emphasizes a very high accuracy rate (99.9994% background check accuracy) and a broad, enterprise-ready suite that covers healthcare, transportation, financial services, and technology. The goal is to help talent acquisition teams screen candidates efficiently, mitigate workplace risks, and onboard high-quality talent.

Company size
Not listed
Company stage
Not listed
Total funding
Not listed
Headquarters
Town of Brookhaven, New York
Founded
1977

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