Senior Field Application Systems Engineer Voice Alarm and Fire Detection

Position Purpose

• Provide advanced pre-sales and post-sales field application engineering support for voice alarm and fire detection systems, with voice alarm as the primary area of specialization.
• Translate customer needs, specifications and site constraints into compliant, competitive and technically robust system solutions.
• Develop business opportunities by combining technical expertise, customer engagement, solution promotion and support for the sales organization.
• Support partners and customers throughout the project lifecycle, from opportunity qualification and solution design through pilot installations, commissioning assistance, training and technical follow-up.

Working Relationships

• Works closely with Sales, Specification, Offering Management, Customer Marketing, Technical Support, Field Service, R&D, Quality and Certification teams.
• Interacts directly with end customers, consulting engineers, system integrators, installers, distributors and regional third-party suppliers.
• Collaborates, where relevant, with certification bodies, standards committees, civil safety authorities and other technical organizations.
• Coordinates technical and commercial exchanges within a multinational matrix organization.

Description of Main Activities

Area	Main Activities
Customer requirements and solution design	Analyze customer requirements, specifications, applicable requirements and site constraints. Define suitable system architectures and application solutions for voice alarm and fire detection. Prepare technical proposals, system descriptions, bills of materials and solution presentations.
Pre-sales and post-sales support	Provide primary technical support to sales teams, partners and customers before and after the sale. Answer technical questions, support project reviews, contribute to demonstrations and help resolve application or integration issues.
Business development	Develop senior-level customer relationships, retain existing customers and support new customer acquisition. Identify projects and opportunities, promote appropriate technologies and propose alternative design approaches that enhance customer value and commercial potential.
Projects, pilots and field support	Manage or support pilot installations and strategic projects. Coordinate installation activities with internal and external support teams. Perform or support testing, commissioning and system validation, and ensure prompt escalation and resolution of technical issues.
Training and partner capability development	Prepare and deliver technical and application training to customers, partners, sales representatives and internal support teams. Ensure relevant stakeholders understand product functions, system capabilities, correct application and basic troubleshooting principles.
Market, product and technical feedback	Monitor market developments, technologies, customer expectations and competitor positioning. Provide structured field feedback to Offering Management and R&D, and contribute to product development, certification activities and solution improvement.
Sales process and reporting	Keep Salesforce information on opportunities, projects, technical profiles, customer visits and account plans up to date. Document key technical decisions, risks, actions and follow-up commitments.

Specific Professional Knowledge

• Demonstrated expertise in voice alarm, public address, audio system design and safety-related audio applications.
• Sound practical knowledge of fire detection systems and their interfaces with voice alarm solutions.
• Ability to interpret customer specifications and translate them into system architecture, product selection and application documentation.
• Commercial acumen and customer-facing experience, including solution presentation, opportunity development and value-based technical discussions.
• Experience in pre-sales and post-sales technical support, project coordination, testing, commissioning assistance and troubleshooting.
• Knowledge of applicable French and European standards, certification expectations, quality requirements and industry practices for the relevant systems.
• Excellent presentation, training, communication and project management skills.
• Proficiency with standard office tools and CRM systems, particularly Salesforce.
• Fluent written and spoken French and English; any additional language is an asset.
• Ability to work effectively within a multinational matrix organization.

Education and Experience

Education / Qualifications	Higher technical education in electronics, electrical engineering, telecommunications, acoustics, fire safety or a related discipline; equivalent professional experience may be considered.
Experience	Proven experience in application engineering or customer-facing technical sales in voice alarm, professional audio, life-safety systems or related electronic systems. Hands-on experience with fire detection systems is required.

Employee Responsibilities for Health, Safety and Compliance

• Contribute, within the scope of the role, to the company’s annual objectives.
• Comply with applicable quality processes, procedures, operating instructions and ethical requirements.
• Comply with workplace and customer-site safety instructions and rules.
• Protect confidential customer and company information, and maintain accurate business and technical records.
• Contribute to customer satisfaction and the company’s reputation through professional conduct, technical integrity and high-quality service.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation

Responsibilities and Scope of Authority

• Act as the advanced application technical reference for voice alarm solutions and provide competent support for fire detection systems.
• Ensure the technical quality, consistency and completeness of proposed application solutions within the assigned scope.
• Work autonomously from customer needs and general business priorities while complying with cost, quality, schedule, safety, standards and regulatory constraints.
• Contribute to sales growth through technically differentiated solutions, effective customer engagement and rigorous opportunity follow-up.
• Ensure the integrity of data relating to assigned opportunities and activities in Salesforce.
• Coordinate cross-functional contributors for complex opportunities, pilots and customer issues, and escalate risks when necessary.
• Support certification maintenance and product or solution development activities when regional application expertise is required.
• Contribute to customer satisfaction, company reputation and continuous improvement through clear communication, responsiveness and reliable technical recommendations.