Recruiting Coordinator

What's the opportunity? 

Recruiting is a key driver to Intercom’s success. As a Recruiting Coordinator at Intercom, you’ll act as a first impression for the company and partner closely with recruiters, hiring managers, and cross-functional stakeholders to deliver an optimal candidate interview experience. This position will support our global team to efficiently navigate complex scheduling requests and last-minute changes. Along with scheduling interviews, our Recruiting Coordinators are responsible for supporting recruiting related initiatives and overall system maintenance. We currently operate in a hybrid working model and have offices in San Francisco, Chicago, Dublin, London and Sydney. You will be expected to be in the office in Dublin at least 3 days a week.

What will I be doing? 

• Manage the end-to-end interview scheduling process, including candidate communication, interview panel coordination, and room booking. Ensure a smooth interview experience for candidates and interviewers.
• Support recruiters and hiring panels by opening, organising, and maintaining recruitment data in our ATS. Generate reports and provide data insights as required.
• Serve as the main point of contact for candidates throughout the hiring process. Continuously seek ways to improve the candidate experience.
• Facilitate on-site interviews, including greeting candidates, preparing interview spaces, and ensuring a welcoming office experience.
• Assist with posting job openings on various job boards and Intercom's careers page. Ensure job descriptions are up-to-date and attractive to potential candidates.
• Assist with maintaining recruitment-related documents, templates, and processes. Help streamline and optimise recruitment operations, including organising recruitment events, managing recruitment campaigns, and coordinating with external vendors.
• Represent Intercom’s mission, vision, and values with integrity, and help us attract AI-enthusiasts who are excited to shape the future of customer service.

What skills do I need? 

• Minimum of 1 year of experience working with a fast-paced, high growth Recruiting team
• Strong attention to detail, high sense of urgency, and prioritisation and multi-tasking skills
• Excellent communication skills
• Affinity for improving and caring for the candidate experience
• Proficiency in multiple tools and systems: GSuite, Microsoft office and applicant tracking systems

Bonus skills & attributes 

• Familiarity with our scheduling, recruiting and HR Systems (Greenhouse, Workday, Candidate.FYI)

Benefits 

We are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary and equity in a fast-growing start-up
• We serve breakfast and lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews - we reward great work!
• Pension scheme & match up to 4%
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
• Flexible vacation policy so you can take time off when you need it
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too 
• MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done