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Canon

Global imaging, optics, and office solutions

Area Support 1 Representative

Administrative SupportConfirmed live in the last 24 hours
Full-timeOaks, PA, USA$17.20 - $23.37 /hr

About the Job

Requirements

  • A high school diploma, GED, or equivalent experience is required, along with less than one year of related experience.
  • Basic computer skills and technical knowledge are required.
  • The role requires the ability to multitask and prioritize work to meet deadlines.
  • The role requires good customer service and communication skills.
  • The candidate must be willing to learn new skills and interact with new teams regularly.
  • The candidate must be able to work with minimal supervision and overtime as needed.
  • The candidate must take the necessary steps to obtain security or other clearances required by customers to enter their premises.
  • The candidate may need to drive between client locations and may need a personal vehicle; a valid driver's license and acceptable driving record are necessary.
  • The candidate must be able to lift up to 50 pounds and spend extended periods standing, bending, walking, reaching, and pulling.

Responsibilities

  • Promptly inform the supervisor of potential problems or customer concerns.
  • Review and respond promptly to management and client requests received through email, phone, text, and verbal communication.
  • Provide customer service and contribute to customer satisfaction.
  • Contribute to creating the Site Procedure Guide to document account processes.
  • Perform duties assigned to the worksite, which may include copy and print production, copier maintenance, mail and courier services, reception and office services, shipping and receiving, inventory services, warehouse work, or file-room and records services.
  • Attend cross-functional training to provide coverage when sites are short-staffed.
  • Provide site coverage as needed and adapt to changes in schedule or location at short notice.
  • Collaborate with account teams to transition responsibilities smoothly and minimize impacts on client services.
  • For copy and print production, reproduce print requests accurately and promptly; review electronic files for print readiness; print, punch, bind, assemble, sort, laminate, and quality-check documents before delivery; receive, log, deliver, and track activity for reporting; respond to customer requests; maintain equipment; record and track inquiries and fulfillment; and perform daily convenience-care functions as needed.
  • For mail and courier services, receive, sort, deliver, pick up, and process courier items, interoffice mail, publications, and United States Postal Service mail; track courier and accountable items, including FedEx, UPS, and Certified Mail; research and route unidentified or generic mail; receive, log, deliver, and track messenger items; respond to customer requests; maintain equipment; and record inquiries and fulfillment.
  • For reception and office services, greet visitors, answer calls, take messages, schedule conference rooms, and enter data; respond to customer needs and requests; accept deliveries; set up food and beverages for meetings; and, when assigned, perform copy, binding, and copier-maintenance work.
  • For file-room and records services, ensure current and prior-day filing assignments are complete; create, maintain, update, and monitor files, file databases, and file rooms; coordinate special projects and other functions assigned by the client contact and Site Manager; and keep file rooms intact.
  • For device maintenance, maintain reprographic equipment at customer sites according to established daily procedures; clean equipment, clear paper jams, replenish toner, and load paper; assess equipment problems and notify the service department when unable to resolve them; deliver paper; assist end users with basic equipment functionality; record meter readings; maintain service activity reports; and monitor and restock supplies.
  • For shipping and receiving, ship and receive packages, materials, parts, and products; verify and maintain shipment records; count received pieces, retain shipment paperwork, follow incoming delivery schedules, secure customer signatures, operate shipping and receiving equipment, respond to customer requests, enter data, and maintain inventory.
  • For inventory services, process and monitor inventory movement within assigned responsibilities, locations, and organizations; analyze ongoing inventory activity; help identify slow-moving or obsolete inventory and low stock; monitor and communicate inventory status; and initiate, conduct, and report physical inventories.

About the Company

Canon

Global imaging, optics, and office solutions

Canon makes imaging and optical products for consumers and businesses, including cameras, lenses, printers, and document-management software, plus industrial lithography equipment, OLED manufacturing machinery, and medical imaging systems. Its products work by using precision optics, sensors, and imaging software to capture and process images, while industrial gear relies on optical precision for chip and display fabrication and medical devices provide MRI/CT/ultrasound diagnostics. Canon differentiates itself with an end-to-end portfolio across consumer imaging, office solutions, industrial equipment, and medical imaging, backed by deep optics and sensors expertise, global scale, and ongoing R&D and acquisitions. Its goal is to keep leading in imaging and optics while expanding into high-value industrial and medical markets, delivering reliable hardware and software that power digital workflows, manufacturing, and patient care under its Kyosei sustainability philosophy.

Company size
5,001-10,000
Company stage
IPO
Headquarters
Tokyo, Japan
Founded
1937

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