Xcellink Pte

Enterprise ICT operations management provider

DC Support Specialist

IT OperationsConfirmed live in the last 24 hours

Full-timeSingaporeIn-person

About the Job

Requirements

At least 1 year of experience in a data center environment or an IT background.
Able to communicate clearly in English.
Able to follow the operation manual.
Able to use a PC and office applications.
Able to work shifts from 8:00 AM to 8:00 PM or 8:00 PM to 8:00 AM.
Good customer care and communication skills.

Responsibilities

Conduct scheduled patrols of the colocation room, record the condition of critical areas, and respond to or report irregularities.
Guide visitors without Personal ID cards and provide appropriate assistance and directions.
Respond promptly to alarms from the customer device monitoring system and take appropriate action to address and resolve issues.
Receive and review data center pre-entry applications from internal staff or customers to ensure access procedures are followed.
Receive, check, and register shipping applications; store and tag parcels; and hand parcels to the delivery company.
Check delivery slips, arrange pickup dates and times, and retain delivery slips for future reference.
Receive and check receiving applications, register schedules as necessary, receive parcels from shipping companies, store and tag parcels, and hand them to customers.
Manage and schedule common facility usage to support smooth operations and efficient resource utilization.
Verify rental items such as tools and monitors nightly, check their condition, and arrange cleaning or repair as needed.
Manage rack shelf plates, understand their usage, and request additional plates when necessary.
Receive, check, and schedule carry-in and carry-out applications, and properly record completed and used applications.
Provide basic remote hands services by receiving customer requests by phone, email, or portal notifications; verify prerequisites before performing requested operations; report completion to customers; and maintain operation logs for billing.
Store run books nightly and keep them organized and accessible.
Send customers email notifications about scheduled maintenance, promptly notify them about emergency maintenance incidents, and escalate incidents to management when needed.
Answer customer inquiries by phone or email and escalate issues to the supervisor when required.
Track and generate shift, daily, or monthly reports.
Load and unload backup tapes according to customer run books and schedules, following established procedures.

DC Support Specialist - (SS-FRW250303 001/01)

Xcellink Pte Ltd · Serangoon North, Singapore · Contract · Posted 2025-03-06

Salary: SGD 1,800–2,000

Workplace: on_site

Department: Enterprise Operations and Services

Description

The Company :

Fortune 500 Global IT Services Leader. We utilize the power of Technology to provide mission critical IT Services that generate business impact. We are an Employer of Choice with strong values and strive to foster a culture of inclusion, belonging, and corporate citizenship in Singapore.

The Role :

1. Colocation room control

Conduct regular patrols of the colocation room according to a predefined schedule. Maintain a record of the condition of critical areas and respond appropriately or report any irregularities to the appropriate individual.

2. Guided Access

Guide visitors without Personal ID cards, ensuring they receive appropriate assistance and directions.

3. Monitoring System Management (Managed Services)

Responds promptly to alarms reported by the customer device monitoring system, ensuring appropriate actions are taken to address and resolve the issue.

4. Data Center entry / exit for customer

Manage entry applications by receiving and reviewing pre-entry applications from our internal staff or customers to ensure that all proper access procedures are being followed.

5. Shipping management

Receive, check, and register shipping applications, store and tag parcels for future reference, and hand parcels to the delivery company.
Check delivery slips, arrange pick-up dates and times, and keep delivery slips for future reference.

6. Receiving management

Receive and check receiving applications, register schedules as necessary, receive parcels from shipping companies, store them in storage, tag for future reference, and hand them to customers.

7. Common facility management

Manage and arrange usage schedules efficiently to ensure smooth operations and optimal utilization of resources.

8. Rental Item management

Verify the presence of all rental items such as tools and monitors nightly, ensuring completeness, and inspecting their condition for cleaning or repair if needed.
Oversee and manage rack shelf plates, understanding their usage and requesting additional plates from appropriate parties when necessary.

9. Carry-in / out

Manage the process of receiving, checking, and scheduling carry-in/out applications as needed. Also, make sure to book filled-in and used applications properly.

10. Remote hands

Provide basic remote hand services by receiving request calls or emails from customers and notifications from portals. Ensure prerequisite conditions are met before performing requested operations, reporting completion to customers, and maintaining operation logs for future billing.
Manage run books by ensuring they are properly stored every night, ensuring easy access and organization for operational efficiency.

11. Sending notification to customer

Regularly perform maintenance activities by sending customers email notifications to keep them informed about scheduled maintenance. In the event of emergency maintenance, promptly notify customers about incidents and escalate them to management for swift resolution when necessary.

12. Customer support (Service desk)

Handle incoming phone calls by addressing customers' general inquiries promptly via phone or email, escalating to the Supervisor when required for resolution.

13. Quality Management

Keep track and generate reports on a shift, daily, or monthly basis.

14. Tape Handling

Perform loading and unloading of backup tapes according to customer's runbook and schedule, ensuring adherence to established procedures.

Requirements

• ITE

• Minimum 1 year of experience in Data Center environment or IT background

• Able to communicate clearly in English

• Able to follow the operation manual

• Team Player

• Shiftwork (8.00AM - 8.00PM / 8.00PM - 8.00AM)

• Good customer care and communication skills.

• Able to use PC and office applications

Benefits

• Shift Allowance

• Performance Bonus

Apply

Apply at Xcellink Pte Ltd

About the Company

Xcellink Pte

Enterprise ICT operations management provider

Xcellink Pte provides enterprise ICT operations management and enterprise solutions for global growth, local enterprises, and government-linked organizations. It delivers and runs IT services by managing data centre, network operations, security, helpdesk, onsite field services, applications support, and asset staging; it builds client operational teams from scratch and can offshore delivery to Malaysia, the Philippines, Indonesia, and India, scaling to hundreds of IT professionals. It differentiates itself through its long track record, ability to design end-to-end operations and offer analytics-driven enterprise solutions plus talent-search services for technology hiring. Its goal is to help clients achieve reliable IT delivery, optimize operations, and access skilled resources and innovative ideas as technology markets evolve.

Company size: 51-200
Company stage: Not listed
Total funding: Not listed
Headquarters: Singapore, Singapore
Founded: 1993

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