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Pacific Northwest National Laboratory

National lab advancing energy, security, environment

IT Technician 1

IT Service Desk & End User SupportPosted on Nov 10
Full-timeRichland, WA, USA$26.73 - $37.26 /hrIn-person

About the Job

Requirements

  • A Technical Institute Graduate (TIG), Associate degree, or higher, or a high school diploma/GED with two years of relevant experience.
  • A thorough understanding of Windows and Mac personal computers, current operating systems, TCP/IP networking, and office automation and productivity software, including Microsoft Office applications such as Outlook, Word, Excel, PowerPoint, Visio, MS Project, and Access.
  • Troubleshooting and creative problem-solving ability.
  • Experience installing and troubleshooting operating systems, device drivers, and software applications.
  • Knowledge of customer service and support principles and concepts.
  • Experience providing customer service and technical support on-site, remotely, and by telephone.
  • Ability to communicate technical information to technical and nontechnical audiences.
  • Ability to collaborate effectively as part of a team.
  • Ability to deliver results professionally and with integrity.
  • U.S. citizenship is required.

Responsibilities

  • Perform information systems technical support, systems implementation, systems monitoring, and customer support.
  • Troubleshoot systems, perform preventative maintenance, and manage accounts and passwords.
  • Assist with root-cause analysis and system administration tasks as needed.
  • Install or upgrade systems, devices, and tools; conduct testing and training; and prepare system documentation and operational procedures.
  • Track system performance, prepare systems performance reports, and recommend systems and process improvements.
  • Act as the primary point of contact for a broad scope of customer issues as needed.

Desired Qualifications

  • Call center experience.
  • Technical certifications such as Microsoft Certified Professional (MCP), Microsoft Office Specialist (MOS), CompTIA A+, HDI Support Center Analyst, or HDI Desktop Support Technician.

About the Company

Pacific Northwest National Laboratory

National lab advancing energy, security, environment

Pacific Northwest National Laboratory (PNNL) conducts scientific research in chemistry, Earth sciences, biology, and data science to advance energy resiliency and national security. Its work spans designing and running experiments, developing models and simulations, and analyzing large data sets to generate knowledge and practical tools that help improve energy systems, environmental stewardship, and security. PNNL differentiates itself through its interdisciplinary approach across multiple scientific domains and its role as a government-funded national lab focused on real-world challenges, enabling collaborations with industry, academia, and government partners. Its goal is to produce actionable scientific insights and deployable technologies that strengthen national resilience and energy infrastructure.

Company size
1,001-5,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Richland, WA
Founded
1965

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