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Delivery Hero

Global online food delivery marketplace

Store Manager

Warehouse & FulfillmentPosted on Nov 12
Full-timeBuenos Aires, ArgentinaNo salary listed

About the Job

Requirements

  • Experience in similar positions leading work teams.
  • Knowledge of Microsoft Office tools, including Excel, Word, and PowerPoint, and Google tools.
  • Ability to take action and solve problems.
  • Strong interpersonal skills and the ability to build positive relationships and generate trust.
  • Ability to work autonomously.

Responsibilities

  • Lead the proper operation of the store, ensuring administrative and operational processes are followed, coordinating the relevant work teams, and supporting their development.
  • Coordinate and identify conflicts and improvement opportunities in the store to promote operational excellence among teams.
  • Drive initiatives to improve employee morale and motivation in the store by organizing team rituals, communicating updates, and integrating the PeYa culture into daily operations.
  • Ensure completion of onboarding and offboarding processes and provide the tools needed for an exceptional experience.
  • Oversee completion of functional, local, and regional training for specialist areas, including Operations, People, and Operations and Food Safety.
  • Coordinate and design the store's ways of working, plan daily and shift-based resource assignments, and resolve day-to-day problems.
  • Ensure pickers operate efficiently to maximize store productivity and improve customer service.
  • Maintain inventory integrity and achieve established accuracy targets; plan, coordinate, and supervise cycle counts.
  • Control store inventory to prevent stockouts in coordination with Demand Planning.
  • Ensure merchandise receiving follows processes, documentation reviews, and company quality policies; recommend supplier-day or scheduling changes in coordination with Demand Planning.
  • Continuously monitor fulfillment and store capacity, and recommend process improvements to increase productivity and store profitability.
  • Manage the store profit-and-loss lines for cleaning, maintenance, repairs, bag consumption, electricity consumption, shrinkage, and claims to optimize profitability.
  • Analyze key indicators; enter invoices and purchase orders, track missing purchase orders, and monitor due dates and credit notes.
  • Ensure preventive actions are implemented to reduce shrinkage, breakage, and theft.
  • Oversee maintenance of store equipment and proper use of infrastructure, and report anomalies or risks to Facilities.
  • Ensure the store complies with regional and local food-safety, occupational-health, and environmental policies.
  • Oversee the payment process when cash is handled and the handoff of orders to riders.
  • Review and manage customer claims and propose improvements to customer experience, responding to the Inaccuracy KPI.
  • Use G Suite, Tableau, Ops Portal, Workday, Orquest, Looker, and Pelican to plan and execute administrative procedures.

About the Company

Delivery Hero

Global online food delivery marketplace

Delivery Hero SE runs a global online marketplace for food delivery and on-demand services. It connects customers with restaurants, local shops, and delivery-only Dmarts through mobile apps and websites, with orders placed and paid online and deliveries handled by its logistics network. The platform makes money mainly from commissions on each order, delivery fees, advertising, and quick-commerce services for groceries and household items. Its approach combines a wide geographic reach with multiple lines of business (restaurant delivery, groceries, and logistics), often growing by acquiring local competitors, to control both the marketplace and delivery operations and capture a large share of local on-demand commerce.

Company size
10,001+
Company stage
IPO
Headquarters
Berlin, Germany
Founded
2011

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