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Altice USA

Cable, fiber, and broadband provider

Manager, Field and Network Analytics

Data Science +1Updated on Nov 11
Full-time$133.7k - $219.6k /yrIn-person

About the Job

Requirements

  • A bachelor's degree in a STEM field is required.
  • Five or more years of experience in analytics, business intelligence, operational analytics, or related fields.
  • Experience developing forecasts, key performance indicator frameworks, dashboards, and operational reporting.
  • Strong SQL, data visualization, and analytical problem-solving skills.
  • Experience translating business questions into analytical solutions.
  • Excellent communication and stakeholder management skills.

Responsibilities

  • Develop and maintain operational key performance indicators, scorecards, and dashboards that measure field and network performance.
  • Analyze service visit trends, dispatch efficiency, repeat truck rolls, first-time-fix rates, and technician productivity to identify improvement opportunities.
  • Perform root-cause analysis on operational issues and provide actionable recommendations to business leaders.
  • Establish standardized reporting methodologies and ensure consistent metric definitions across stakeholder groups.
  • Build and maintain forecasting models supporting field workload, service demand, staffing, and operational planning.
  • Partner with business leaders to identify emerging trends and proactively assess potential operational impacts.
  • Support annual, quarterly, and monthly planning cycles with data-driven analyses and recommendations.
  • Monitor forecast accuracy and continuously improve forecasting methodologies.
  • Serve as the primary analytics resource for complex business questions and operational investigations.
  • Deliver executive-ready analyses that support strategic initiatives, operational improvements, and investment decisions.
  • Identify opportunities to automate recurring analyses and reporting processes.
  • Support special projects related to transformation initiatives, service delivery, customer experience, and operational efficiency.
  • Partner with leaders across Field Operations, Construction, OSP, ISP, Network Quality, CNOCs, and related organizations.
  • Translate analytical findings into clear business recommendations for technical and non-technical audiences.
  • Present insights and performance trends to leadership teams and operational stakeholders.
  • Build strong partnerships that foster data-driven decision-making throughout the organization.
  • Lead and mentor analysts supporting Field and Network Analytics initiatives.
  • Establish analytical best practices, documentation standards, and quality controls.
  • Balance team resources across recurring reporting, forecasting activities, and strategic projects.
  • Foster a collaborative and customer-focused analytical culture.

Desired Qualifications

  • A master's degree in a STEM field, Business Analytics, Data Science, Operations Research, or a related discipline is preferred.
  • Telecommunications, field operations, network operations, or service organization experience is preferred.

About the Company

Altice USA

Cable, fiber, and broadband provider

Altice USA provides broadband internet, digital television, VoIP phone services, and mobile plans under the Optimum brand to about 4.6 million residential and business customers across 21 states. Its core offering is high-speed internet delivered over a 100% fiber-optic network aimed at faster, more reliable speeds, with options for bundled or standalone services. Revenue comes from monthly subscription fees from customers. The company differentiates itself by committing to a fully fiber-optic network to boost speed and reliability and by offering a wide range of services—internet, TV, phone, and mobile—under one brand. Its goal is to connect homes and businesses with dependable communications and to grow its fiber network and customer base.

Company size
1,001-5,000
Company stage
IPO
Headquarters
New York City, New York
Founded
2015

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