Guest Services/Floaters - Seasonal Event Staff

THIS IS A NON-CIVIL SERVICE POSITION

Salary Range:

$15.00 - $30.00 Hourly

Starting Pay:

$20.00 Hourly

Get to Know Us

Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work. In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or are interested in learning more, explore our opportunities and benefits programs. We are excited to have you as a part of the City of Baltimore Team! The city offers medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans. This office also supplies wellness programs, support groups, and workshops. You can learn about our benefits here: https://humanresources.baltimorecity.gov/hr-divisions/benefits

Job Summary Floaters /Guest Services The Activity Lead is responsible for coordinating and overseeing featured Saturday/Special activities and scheduled entertainment throughout Charm City Lights. This individual ensures activities are properly prepared, staffed, and executed according to the event schedule while providing an engaging experience for guests.

Essential Functions

• Oversee featured Saturday/Special activities and scheduled event programming.
• Confirm all activity equipment, supplies, signage, and designated areas are prepared before opening.
• Coordinate performers, entertainment, and scheduled programming, including Santa appearances, story time, scavenger hunts, and silent disco DJs, as applicable.
• Communicate activity instructions and expectations to participating staff and guests.
• Monitor activity schedules and ensure programming stays on track.
• Assist with setup, breakdown, and organization of activity areas.
• Address activity-related questions and concerns.
• Communicate scheduling changes, equipment needs, or operational concerns to the Event Lead.
• Ensure activities are conducted in a safe, organized, and guest-friendly manner.

Licenses, Registrations, and Certificates: Have a valid Maryland Class C Noncommercial driver's license or an equivalent driver's license and be eligible to obtain a Baltimore City driver’s permit. PROVISIONAL DRIVER’S LICENSES ARE NOT ACCEPTABLE.

NOTE: YOU MUST UPLOAD A COPY OF YOUR VALID DRIVER’S LICENSE WITH THE APPLICATION AT THE TIME OF APPLYING.

Knowledge, Skills, and Abilities

• Previous recreation, entertainment, event coordination, or programming experience.
• Strong organizational and time-management skills. Ability to coordinate multiple activities and communicate with different groups.
• Creative, energetic, and comfortable engaging with guests of all ages.

Additional Information

Background Check

Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and/or Fingerprint screening, and must be successfully completed.

Probation

All persons, including current City employees, selected for this position must complete a 6-MONTH mandatory probation.

Financial Disclosure

This position is required to complete a Financial Disclosure pursuant to Sections 7-7, 7-8, and 7-9 of the City Ethics Law. The initial financial disclosure must be submitted within 30 days of hire.

Baltimore City Government is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion. The City of Baltimore prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression, or any other characteristic protected by federal, state, or local laws. Applicants requiring accommodation during the hiring process should contact the Department of Human Resources directly. Requests for accommodation should not be attached to the application.

BALTIMORE CITY IS AN EQUAL OPPORTUNITY EMPLOYER