Host - Guest Services
No salary listed
Entry
Nashville, TN, USA
In Person
Food Service & HospitalityDining, Bar & Counter Service
No H1B Sponsorship
About the job
Requirements
- At least 6 months of guest-facing hospitality experience is preferred, such as host, concierge, reception, or similar experience.
- Demonstrated polished communication, phone and email etiquette, and professional demeanor are required.
- Comfort with reservation platforms and basic point-of-sale tools is required; familiarity with Google Workspace is a plus.
- Strong organizational skills and the ability to multitask in a fast-paced environment are required.
- Reliable attendance and schedule flexibility for nights, weekends, and holidays are required.
- Ability to stand and walk for extended periods, up to 8 or more hours, is required.
- Ability to frequently reach and lightly lift up to 20–25 pounds is required.
- Ability to work in an environment with variable noise and temperature is required.
- Slip-resistant footwear is required.
Responsibilities
- Greet every guest warmly and maintain a professional presence at the host stand.
- Anticipate guest needs, including celebrations, accessibility needs, and special requests, and personalize the experience.
- Provide clear wait-time quotes and thoughtful alternatives while managing guest expectations.
- Manage reservations and waitlists using platforms such as Resy, SevenRooms, or TOCK to optimize seating utilization and guest pacing.
- Execute seating according to the floor plan and server rotation, coordinating with front-of-house leadership to balance sections.
- Monitor table status and turns, and promptly communicate delays or adjustments to guests and team members.
- Share guest details such as allergies, preferences, celebrations, and VIP status with servers, and update system notes.
- Address guest concerns and escalations calmly, engaging a manager when needed.
- Maintain clear and courteous phone and email etiquette and capture detailed messages and leads.
- Keep the host stand, entry area, menus, and signage organized and presentation-ready.
- Support lobby and door checks, coat check when applicable, restroom spot checks, and ADA accessibility.
- Assist with menu updates, collateral, and daily event signage.
- Use reservation and point-of-sale tools accurately to process confirmations, waitlist texts, and guest profiles.
- Support to-go and pickup coordination with the bar and kitchen when assigned, ensuring accurate handoffs.
- Follow Department of Health standards and allergy protocols and uphold safe crowd and entry/exit flow.
- Follow responsible alcohol service policies, including identification checks for bar seating when applicable.
- Partner with servers, runners, the bar, and management to protect ticket times and the guest experience.
- Participate in pre-shifts and training and model company values, inclusivity, and professionalism.
Desired Qualifications
- Familiarity with Google Workspace is a plus.
- The role offers opportunities for growth, cross-training, and advancement.
About the company
The Jose Andres Group runs a collection of high-end restaurants, including The Bazaar, where guests experience innovative dining led by James Beard Award–winning chef Jos Andrés. The Bazaar combines avant-garde dishes with theatrical presentations in a stylish, modern space designed by Philippe Starck. The restaurant showcases creative techniques—such as smoking cocktails and spherified items—within a lively, immersive setting. What sets it apart is the combination of a celebrity-led culinary team, chef-driven artistry, and a strong emphasis on experiential dining rather than just food, all within a distinctive, stylish venue. The goal is to provide memorable, magical dining experiences that push culinary boundaries and surprise guests with both taste and presentation.
Company Size
1-10
Company Stage
N/A
Total Funding
N/A
Headquarters
Auckland, New Zealand
Founded
2019
Get referred to Jose Andres Group
See people who can refer or advise you
Simplify's Take
What believers are saying
- W Nashville opened JAG venues in early 2026, expanding beyond core coastal markets.
- Bazaar House opens in 2027 with 67 rooms, private club, wellness, and retail.
- Delta's phased 2026 menu rollout extends José Andrés branding into premium airline cabins.
What critics are saying
- The Bazaar at Waldorf Astoria closed March 11, 2026, then became Bazaar Meat.
- California Prop 65 notices from May 8, 2026 target José Andrés Corporation shellfish products.
- Exiting CEO Sam Bakhshandehpour left in 2026, signaling leadership churn during expansion.
What makes Jose Andres Group unique
- José Andrés Group spans 40 restaurants plus World Central Kitchen’s global humanitarian halo.
- The Bazaar brand gives JAG high-end, theatrical dining across D.C., Las Vegas, and New York.
- Thor Equities partnership brings hotel development expertise to Bazaar House in Georgetown.
Help us improve and share your feedback! Did you find this helpful?
Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Pet Insurance
- Flexible Work Hours
- Tuition Reimbursement
- Meal Benefits