Full-Time

Payroll Support Representative

Homebase

Homebase

501-1,000 employees

Comprehensive management tools for hourly teams


$20hourly

Bonus, Stock Options

Junior

Denver, CO, USA

Required Skills
Communications
Customer Service
Requirements
  • 2+ years of customer support experience
  • 2+ years working in payroll support or implementation
  • Understanding of payroll fundamentals at the federal, state, and local levels
  • Proven track record of providing exceptional customer service and building strong customer relationships in a contact center environment
  • Excellent communication skills with a friendly and professional demeanor
  • Ability to effectively multitask, prioritize, and manage time in a fast-paced environment
  • Demonstrated problem-solving skills and the ability to think analytically
  • Tech-savvy with the ability to quickly learn and navigate new software applications
  • Ability to work independently as well as collaboratively within a team
  • Flexibility to adapt to changing priorities and business needs
  • Passion for supporting small businesses and helping them succeed
  • Set high standards for yourself matched with exceptional interpersonal skills
  • Grit and enthusiasm to be a part of a dynamic and growing company full of opportunity and constant change coupled with a goals-over-roles attitude
Responsibilities
  • Delivering excellent support services to customers via phone, email, and chat
  • Providing exceptional customer support by promptly responding to customer inquiries
  • Troubleshooting and resolving customer-reported problems
  • Educating customers on the features, functionalities, and best practices of the payroll product
  • Keeping accurate records of customer interactions, inquiries, and resolutions
  • Collaborating with internal teams to convey customer feedback and suggest product enhancements
  • Ensuring customers are getting the most value from the products
  • Staying updated on industry trends, regulations, and changes in payroll practices
  • Willingness to learn and keep up with product enhancements to support customers effectively

Homebase is a highly efficient tool for small businesses, providing a comprehensive suite of services including employee scheduling, time tracking, payroll, and team communication. Recognized by Inc Magazine as Best in Business 2020 Gold Medal Winner and Top Rated Time Clock and Scheduling Software by Motley Fool's The Blueprint, it demonstrates industry leadership and a competitive edge. The company's culture is focused on simplifying administrative tasks, enabling business owners and employees to concentrate on core operations, thereby fostering a productive work environment.

Company Stage

Series D

Total Funding

$201.9M

Headquarters

San Francisco, California

Founded

2014

Growth & Insights
Headcount

6 month growth

21%

1 year growth

80%

2 year growth

119%

Benefits

Stock options

Comprehensive insurance plans

401(k) with 4% company match

Remote, hybrid, and in-office work options

Top-of-the-line equipment and home office

Annual holidays and accrued PTO

Fun company activities

INACTIVE