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Sage Home Loans

Mortgage Loan Originator - HELOC and Refi

Retail & Commercial BankingConfirmed live in the last 24 hours
Full-timeCharlotte, NC, USA

About the Job

Requirements

  • At least 1 year of mortgage sales experience with a proven track record of performance and client trust.
  • Be an NMLS-licensed mortgage loan originator with hands-on experience originating refinance loans.
  • Have working knowledge of FHA, VA, and Conventional refinance products and HELOC products, including how their benefits serve clients.
  • Be familiar with home equity concepts such as LTV and CLTV and be able to explain the tradeoffs between refinance and HELOC options in plain language.
  • Have strong phone sales skills to connect with, empathize with, and guide clients through the loan process.
  • Be able to manage competing priorities in a fast-paced environment while meeting deadlines and service expectations.
  • Be able to collaborate across teams and build trust with internal partners and external clients.
  • Demonstrate coachability, adaptability, and a growth mindset.
  • Take ownership of the client experience, communicate proactively, exceed expectations, and uphold service-level commitments.
  • Be energized by a culture that values speed, ethics, impact, and accountability, and be driven to win the right way.
  • The role is not open to visa sponsorship or transfer of visa sponsorship, including for individuals on H-1B, F-1, OPT, STEM-OPT, or TN visas; it is also unavailable for corp-to-corp work.

Responsibilities

  • Answer inbound calls from homeowners to discuss refinance and HELOC products, prequalification criteria, and next steps.
  • Educate clients on how rate-and-term refinances, cash-out refinances, and HELOCs can help them achieve goals such as lowering payments, consolidating debt, funding home improvements, or accessing home equity.
  • Communicate loan progress clearly to consumers and collect required documentation.
  • Make outbound sales calls to prospective and existing customers, including past clients with refinance or equity opportunities, to generate new business and strengthen retention.
  • Monitor and actively manage a pipeline of leads and loans to meet conversion goals and cycle-time targets.
  • Partner with internal and partner Operations and Processing teams to move refinance and HELOC loans from application through closing.

Desired Qualifications

  • HELOC origination experience is preferred.

About the Company

Company size
11-50
Company stage
Not listed
Total funding
Not listed
Headquarters
Santa Ana, CA
Founded
1999

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