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Jambalaya Group

Client Service Coordinator

Customer SupportUpdated on Nov 13
Full-timeRochester, MN, USA$28 - $38 /hr

About the Job

Requirements

  • A Bachelor's degree in Business, Finance, Economics, Communications, or a related field is preferred.
  • Candidates should have a strong interest in building a long-term career in financial services.
  • Candidates should have strong communication and relationship-building skills.
  • Candidates should be organized, attentive to detail, and able to manage multiple priorities.
  • Candidates should maintain a professional presence and provide exceptional client service.
  • Candidates should be curious, coachable, and willing to learn.
  • Candidates should work effectively as part of a collaborative team.
  • Candidates should be interested in learning about financial planning and wealth management.
  • Candidates should be willing to pursue industry licensing if the role develops toward additional advisor responsibilities.
  • Previous financial services experience is helpful but not required.
  • Candidates must successfully complete a background check as a condition of employment.

Responsibilities

  • Serve as a trusted point of contact for clients and provide an exceptional client experience.
  • Assist clients with account service needs, paperwork, and financial planning-related requests.
  • Prepare materials for client meetings and assist with follow-up activities.
  • Maintain accurate client records and documentation.
  • Learn and use Ameriprise technology, including CRM, Client Viewer, MoneyGuide, and other practice tools.
  • Support day-to-day practice operations and workflow.
  • Coordinate with advisors and team members to ensure client needs are handled accurately and efficiently.
  • Develop a strong understanding of the client experience and financial planning process.
  • Gain exposure to advisor responsibilities and financial planning activities as appropriate.
  • Take on additional responsibilities as skills, experience, and interests develop.
  • Gain exposure to financial planning and wealth management; participate in client meetings and learn about the advisor process.
  • Develop an understanding of investment products, financial planning strategies, and practice operations.
  • Build deeper relationships with clients and understand their financial goals.
  • Pursue securities and insurance licenses with support from the practice.
  • Take on additional responsibilities related to financial planning and client relationships.
  • Potentially progress toward an Associate Financial Advisor role based on performance, experience, demonstrated interest, and business needs.

About the Company

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