SpaceX

Builds rockets and runs Starlink satellite internet

Sales Operations Manager - Starlink Channel Sales

Sales OperationsConfirmed live in the last 24 hours

Full-timeBastrop, TX, USANo salary listed

About the Job

Requirements

A bachelor's degree.
At least 5 years of experience in channel operations, reseller operations, sales operations, revenue operations, or a related go-to-market function.
At least 1 year of experience owning reseller or channel operational processes, such as portal onboarding, registration workflows, partner relationship management or portal operations, or channel data/reporting.
Experience supporting Enterprise or complex business-to-business channel/reseller motions, ideally in technology, software as a service, telecommunications, satellite/connectivity, or hardware.
Experience designing or operating registration/tiering workflows and collecting Know Your Customer or equivalent compliance information from resellers.
Experience building systems or processes to collect recurring channel pipeline reporting and turn it into usable customer relationship management data, dashboards, and operational insights for sales leadership.
Strong customer relationship management discipline, including HubSpot or Salesforce, and experience operating reseller portals or partner relationship management platforms.
Ability to define and track channel operations key performance indicators, including portal onboarding cycle time, registration completeness, quarterly submission rates, data quality, and productivity impact.
Ability to document processes, train Channel Managers and resellers on portal, registration, and data requirements, and drive cross-functional alignment without formal authority.
Experience working in high-growth, fast-paced environments with frequent product, pricing, and process changes.
Availability to work extended hours and/or weekends as needed to support major product launches, reseller programs, certification events, or critical sales initiatives.
Willingness to travel as needed to support channel manager training, reseller enablement, and key events.
Must meet U.S. export-control eligibility requirements as a U.S. citizen or national, U.S. lawful permanent resident, refugee, or asylee, or be eligible to obtain required authorizations from the U.S. Department of State.

Responsibilities

Own reseller portal onboarding operations, tiering workflows, portal readiness, and clean reseller data across customer relationship management and reseller systems so new and existing channel members can work productively.
Design and operate co-sell registration as part of the tiering approval process, ensuring required information is captured completely and consistently before approval.
Build and run the quarterly channel data collection process for Know Your Customer and pipeline reporting from resellers; define how data is submitted, validated, stored, and used in systems and reports with Legal, Finance, Compliance, Sales Operations, and go-to-market engineering.
Partner with Channel Sales on reseller performance by owning data, reporting, scorecards, and operational insights that help Channel Sales manage the channel, without owning reseller performance management or running business reviews.
Define and enforce service levels for portal onboarding, co-sell registration, quarterly Know Your Customer and pipeline submissions, and handoffs across Channel Managers, Sales Operations, Legal, Finance, and Compliance.
Collaborate with the go-to-market Engineer and Data Engineer to improve data quality, automate capture of Know Your Customer and pipeline inputs, and embed reseller-safe tooling that increases productivity for Channel Sales, Enterprise Sales, and channel members.
Establish success metrics for channel operations, including portal onboarding cycle time, co-sell registration completeness, quarterly Know Your Customer and pipeline submission rate and quality, and data usability in reports; continuously optimize based on field and Channel Sales feedback.
Advise channel and enterprise leadership on operational bottlenecks, data readiness, and investments that scale indirect revenue and improve productivity across the channel.

Desired Qualifications

Familiarity with co-sell motions, channel conflict resolution, and compliance workflows is a plus.

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.

SALES OPERATIONS MANAGER (STARLINK CHANNEL SALES)

Starlink is the world’s largest satellite constellation delivering high-speed, low-latency broadband to customers around the globe. As the Sales Operations Manager, you will own the systems, processes, and data that make our reseller channel scalable and high performing. You will operate reseller portal onboarding, co-sell registration, Know Your Customer (KYC) requirements, and pipeline reporting from the channel—then turn that information into clean systems, dashboards, and workflows that make Channel Sales, Enterprise Sales, and every member of our channel more productive. You will work closely with Channel Sales, Sales Operations, Sales Enablement, Product, Legal, Finance, Compliance, and GTM engineering to remove friction between direct and indirect motions and unlock efficient indirect revenue.

RESPONIBILITIES:

Own reseller portal onboarding operations, tiering workflows, portal readiness, and clean reseller data across CRM and reseller systems—so new and existing channel members can work productively without friction
Design and operate co-sell registration as part of the tiering approval process, ensuring required information is captured completely and consistently before approval
Build and run the quarterly channel data collection process to capture KYC and pipeline reporting from resellers; define how data is submitted, validated, stored, and used in systems and reports with Legal, Finance, Compliance, Sales Operations, and GTM engineering
Partner with Channel Sales on reseller performance by owning the data, reporting, scorecards, and operational insights that help Channel Sales manage the channel—without owning reseller performance management or running business reviews
Define and enforce service levels for portal onboarding, co-sell registration, quarterly KYC/pipeline submissions, and handoffs across Channel Managers, Sales Operations, Legal, Finance, and Compliance
Collaborate with the GTM Engineer and Data Engineer to improve data quality, automate capture of KYC and pipeline inputs, and embed reseller-safe tooling that increases productivity for Channel Sales, Enterprise Sales, and channel members
Establish success metrics for channel operations (portal onboarding cycle time, co-sell registration completeness, quarterly KYC/pipeline submission rate and quality, data usability in reports) and continuously optimize based on field and Channel Sales feedback
Act as a trusted advisor to channel and enterprise leadership on operational bottlenecks, data readiness, and investments that scale indirect revenue and improve productivity across the channel

BASIC QUALIFICATIONS:

Bachelor’s degree
5+ years of experience in channel operations, reseller operations, sales operations, revenue operations, or a related go-to-market function
1+ years of experience owning reseller or channel operational processes such as portal onboarding, registration workflows, PRM/portal operations, or channel data/reporting

PREFERRED SKILLS AND EXPERIENCE:

Experience supporting Enterprise or complex B2B channel/reseller motions (ideally technology, SaaS, telecom, satellite/connectivity, or hardware)
Experience designing or operating registration/tiering workflows and collecting KYC or equivalent compliance information from resellers
Experience building systems or processes to collect recurring channel pipeline reporting and turn it into usable CRM data, dashboards, and operational insights for sales leadership
Strong CRM discipline (HubSpot or Salesforce) and experience operating reseller portals or PRM platforms
Data-driven mindset with ability to define and track channel ops KPIs (portal onboarding cycle time, registration completeness, quarterly submission rates, data quality, productivity impact)
Excellent communication skills with the ability to document processes, train Channel Managers and resellers on portal/registration/data requirements, and drive cross-functional alignment without formal authority
Experience working in high-growth, fast-paced environments with frequent product, pricing, and process changes
Familiarity with co-sell motions, channel conflict resolution, and compliance workflows is a plus

ADDITIONAL REQUIREMENTS:

Available to work extended hours and/or weekends as needed to support major product launches, reseller programs, certification events, or critical sales initiatives
Willingness to travel as needed to support channel manager training, reseller enablement, and key events

ITAR REQUIREMENTS:

To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.

SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Applicants wishing to view a copy of SpaceX’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to [email protected].

About the Company

SpaceX

Builds rockets and runs Starlink satellite internet

SpaceX builds and launches reusable rockets and spacecraft for NASA, the military, and companies, and it runs Starlink, a satellite internet service for homes and businesses. In 2020, its Dragon capsule became the first privately built spacecraft to carry astronauts to the International Space Station. Its Falcon 9 rocket lands its first stage so the booster can fly again, which cuts launch costs, while Starlink beams internet from low-orbit satellites to small dishes for a monthly fee. SpaceX also owns xAI, maker of the Grok chatbot and owner of the social network X, and is building Starship, a fully reusable rocket meant to carry people to the Moon and Mars. Elon Musk founded SpaceX in 2002, and it is based in Starbase, Texas.

Company size: 10,001+
Company stage: IPO
Headquarters: Starbase, Texas
Founded: 2002

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