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Kaiser Permanente

Integrated healthcare provider and payer platform

Marketing Consultant 6 - Digital Brand Strategy

Brand & Creative MarketingConfirmed live in the last 24 hours
Full-timeOakland, CA, USANo salary listedIn-person

About the Job

Requirements

  • Minimum eight years of brand management experience, including at least four years of brand strategy experience.
  • Minimum five years of experience in a leadership role, with or without direct reports.
  • A bachelor's degree in Marketing, Integrated Marketing Communications, Journalism, Humanities, Business, Social Science, or a related field, and a minimum of ten years of experience in marketing, communications, or a directly related field; additional equivalent work experience in a directly related field may be substituted for the degree requirement.

Responsibilities

  • Practice self-leadership and promote learning in others by soliciting and acting on performance feedback; building collaborative, cross-functional relationships; communicating information and providing advice to drive projects forward; adapting to competing demands and new responsibilities; providing feedback to others, including upward feedback to leadership; influencing, mentoring, and coaching team members; fostering open dialogue among team members; evaluating and responding to the strengths and weaknesses of self and unit members; and adapting to and learning from change, difficulties, and feedback.
  • Drive the execution of multiple workstreams by identifying customer and operational needs; developing and updating procedures and policies; gaining cross-functional support for objectives and priorities; translating business strategy into actionable business requirements; obtaining and distributing resources; setting standards and measuring progress; removing obstacles that impact performance; guiding performance and developing contingency plans; solving highly complex issues; and influencing the completion of project tasks by others.
  • Lead and conduct complex market data collection and synthesis by interpreting data and insights to create actionable, evidence-based marketing plans; partnering with research and strategy teams to gather marketplace and consumer dynamics; defining market research needs; partnering with analytics teams to drive marketing strategies and track performance; and reporting and optimizing return on investment on strategies and tactics.
  • Lead and drive the design and implementation of complex marketing strategies that support membership growth, retention, and product or service promotion initiatives; develop strategic plan deliverables; verify brand consistency and compliance with brand standards across marketing channels; use market research to identify opportunities or validate assumptions; analyze sales and marketing metrics; create reports and present results; track progress toward enterprise objectives; and drive improvement and optimization toward established goals.
  • Lead and drive the development and implementation of complex strategic go-to-market plans by managing channel partner relationships; assessing and validating channel partner needs and performance; using data-driven learnings to investigate audience needs and identify multi-channel opportunities; and leading channel marketing programs.
  • Lead the development and execution of integrated marketing communications programs and strategies across business-to-business, business-to-consumer, and lines of business; analyze market research to understand stakeholder attitudes and needs; translate insights into promotional strategies; align activities with enterprise teams; communicate consistent positioning and messages across media; evaluate plans, programs, and campaign effectiveness; and recommend campaign optimizations.
  • Lead and drive complex marketing projects by developing and updating project plans; identifying and managing cross-functional stakeholder contacts; assembling teams according to project needs and team member strengths; forecasting and adhering to project budgets; participating in vendor selection; defining vendor contract scope; managing vendor relationships; presenting project updates; and managing project financials and deliverables.
  • Provide direction and subject matter expertise to the creative team by gathering data, research, and customer input and sign-off; collaborating with communications and marketing teams; developing and writing complete creative briefs for writers, designers, and other creative professionals; reviewing completed briefs with customers and relevant stakeholders; and presenting the briefs.
  • Lead the development and implementation of complex tools, assets, insights, and guidance needed to deploy consistent, effective, and differentiated brand messaging across communication touchpoints and experiences.

Desired Qualifications

  • Two years of experience in health care or another heavily regulated industry, such as banking.
  • Two years of experience in transition or change management implementation.
  • Four years of experience working in a matrixed organization.
  • Three years of experience managing operational or project budgets.
  • Four years of experience working across multiple marketing disciplines, such as digital, direct, brand strategy, or acquisition, or working with an agency.
  • A master's degree in Marketing, Integrated Marketing Communications, Journalism, Humanities, Business, Social Science, or a related field.

About the Company

Kaiser Permanente

Integrated healthcare provider and payer platform

Kaiser Permanente runs an integrated healthcare platform that lets members manage and pay medical, premium, and pharmacy bills online. It serves Medicare Advantage, Individual and Family, and non-employer plans, offering options to pay as a guest or set up payment plans. The platform works by presenting a centralized online portal where users can view bills, choose how to pay, and handle multiple types of charges in one place. Revenue comes from premiums and medical services fees, while the service aims to reduce administrative work for both providers and patients and encourage on-time payments. What sets Kaiser Permanente apart is its combination of healthcare services with a single billing experience across multiple plan types, focusing on a user-friendly, centralized payment process rather than handling billing through separate systems. Its goal is to provide a straightforward, reliable way for members to manage and pay their bills, improving convenience and payment timeliness.

Company size
10,001+
Company stage
Grant
Total funding
$7.5M
Headquarters
Oakland, CA
Founded
1945

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