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Mercier Consultancy Group

Spanish Speaking B2B Solutions Consultant

Customer SupportConfirmed live in the last 24 hours
Full-timeSofia, BulgariaIn-person

About the Job

Requirements

  • Native or fluent spoken and written Spanish.
  • Professional proficiency in English to work in an international environment.
  • Proven experience in a B2B, sales, or technical support role within the Customer Support Services industry.
  • A valid EU passport is mandatory for this relocation opportunity.
  • Readiness to work in an on-site environment in Sofia, Bulgaria.

Responsibilities

  • Manage B2B client relationships by providing expert guidance and high-level support within the Customer Support Services sector.
  • Identify and resolve complex client queries while maintaining high standards of service delivery and satisfaction.
  • Collaborate with international teams to optimize workflows and provide scalable business solutions.
  • Use Spanish language skills to communicate with key stakeholders.
  • Maintain detailed account documentation and report performance metrics to senior management.
  • Contribute to the continuous improvement of support protocols to enhance the customer experience.
  • Participate in ongoing product training to stay current with industry trends in the Customer Support Services landscape.

About the Company

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