Senior Solution Consultant

At Deliverect, our API-first platform is revolutionizing commerce by providing a connected suite of on and off-premise solutions. We empower both the food and retail industries to expand their revenue and simplify their operations, creating seamless experiences for businesses to sell anywhere and deliver everywhere. Join us in this exciting journey, where your contributions will directly impact how businesses connect with their customers in a rapidly evolving global market.

Department Focus
The Customer Delivery team at Deliverect is a dedicated group of seasoned professionals committed to driving unparalleled success for enterprise businesses. Leveraging a deep understanding of large-scale needs, we craft seamless technical integration plans that streamline processes, reduce errors, and elevate operational efficiency, directly contributing to our clients' ambitious business goals. Our holistic approach encompasses expert project management, technical proficiency, and continuous improvement, ensuring quality and mitigating risks while we collaborate closely with customers to tailor our services to their unique requirements, providing ongoing support and customization to maximize their platform benefits and achieve significant gains in customer satisfaction and ROI.

Your Impact
As a Senior Solution Consultant at Deliverect, you will act as the technical authority for our enterprise and strategic accounts, leveling up the customer experience across high-stakes implementations. In this hands-on, consultative role, you will navigate complex technical architecture, evaluating customer tech stacks and architecting robust, end-to-end integration workflows for global brands. You will leverage a deep, practical mastery of API integrations, webhooks, and distributed systems to resolve multilayered technical challenges and ensure seamless, high-performance deployments.

You are equally adept at conducting rigorous technical scoping, leading steering sessions with enterprise IT leadership, and commanding high-stakes escalations when critical blockers arise. Partnering closely with Product, Integrations, and Engineering, you will lead rollouts for advanced integrations, eliminate technical roadblocks, and establish the architectural blueprints that scale Deliverect’s most critical customer partnerships.

What you bring

• 5+ years of experience in a senior technical, customer-facing role (e.g., Solutions Architect, Solutions Engineer, or Senior Implementation Consultant) within enterprise B2B SaaS. 
  • Background in commerce technology, specifically Point of Sale (POS), restaurant tech, retail ERPs, or omnichannel ordering platforms.
  • Domain experience in hospitality tech, retail POS, or e-commerce is highly advantageous.
• Scripting & Automation: Strong proficiency in Python, AI tooling and scripting, with practical experience manipulating structured data (JSON, XML), parsing complex payloads, and validating custom data mappings.
• API & Systems Knowledge: Comprehensive understanding of REST architectural principles, asynchronous event-driven models, webhook handling, and modern authentication mechanisms.
• Network & API Diagnostics: Practical experience using API testing and observability tools (e.g., Postman, cURL, Sentry, Datadog, Grafana) to inspect network traffic, analyze logs, and pinpoint failure points across distributed environments.
• Leadership Skills: Proven ability to command the room with senior technical leaders (CTOs, VP of Engineering, Enterprise Architects) and articulate technical trade-offs to business executives.
• Education: Bachelor’s degree in Computer Science, Software Engineering, Information Systems, or equivalent practical hands-on experience. Relevant cloud or technical certifications (e.g., AWS, GCP) are a strong plus.
• Language Proficiency: Bilingual fluency in English and Spanish (verbal and written).

What you will do

• Enterprise Architectural Design: Lead comprehensive technical scoping and architect robust, end-to-end integration workflows for enterprise and strategic accounts, aligning Deliverect’s platform with complex, multi-system client tech stacks.
• Strategic Technical Consulting: Serve as the trusted technical authority for enterprise IT leadership, leading steering sessions, managing executive stakeholders, and leveling up the customer implementation experience.
• Integration & Scripting: Leverage Python, RESTful APIs, and custom scripts to troubleshoot complex data payloads, and build deployment automations that accelerate time-to-value.
• Escalation Management: Act as the escalation owner for critical architectural and integration roadblocks, leveraging deep technical problem-solving and creative solutions across distributed systems to resolve root causes and unblock implementations.
• Product & Engineering Collaboration: Work alongside Product, Integrations, and Engineering to translate nuanced enterprise feedback into core feature improvements and remove roadblocks.
• Scalable Frameworks & Optimization: Drive the creation of AI-powered tooling and automated workflows to optimize account performance and scale delivery efficiency globally.
• Technical Mentorship: Elevate internal team capabilities by mentoring consulting team members, running deep-dive technical enablement, and establishing standards for enterprise delivery.

What you'll gain from joining us

• Invest in Your Growth: We provide a dedicated learning budget to help you expand your skills and knowledge in this dynamic environment.
• Solve Meaningful Challenges: Contribute to tackling some of the most significant challenges in the global tech industry, directly impacting the way businesses operate worldwide.
• Drive Innovation: Immerse yourself in a culture where innovation isn't just a buzzword – our weekly releases and new features ensure you're always working on cutting-edge solutions.
• Collaborate with a Global Team: Be part of a diverse, international team that values transparency, visibility, and a multitude of perspectives.
• Be Part of a Unicorn: Join a rapidly scaling SaaS unicorn at the forefront of the order management industry, where your contributions have significant impact.
• Enjoy Regionally Tailored Rewards: Our compensation and benefits packages are thoughtfully designed to reflect the unique needs of each market, ensuring you’re supported with what matters most—right where you are.

Our Commitment to Inclusion:
We are dedicated to building a diverse and inclusive workplace where everyone feels valued and has equal opportunities to succeed. We strongly encourage applications from underrepresented groups.