Guest Experience Expert

Guest Experience Expert

AC Hotel by Marriott Gold Coast | Pre-Opening Team

At AC Hotel by Marriott Gold Coast, we’re creating a guest experience that feels effortless, considered and distinctly connected to our waterfront location.

As part of our pre-opening team, our Guest Experience Experts will help shape how guests experience the hotel from day one. You’ll be more than the person who checks guests in and out — you’ll be a host, a local connector and an important part of bringing the AC Hotels experience to life.

In return, we offer:

• Exclusive Marriott Explore Rates with heavily discounted accommodation and dining experiences at more than 10,000 Marriott properties worldwide.
• Paid Parental Leave.
• Global learning, development, and career progression opportunities.
• Associate recognition programs.
• A supportive and inclusive team culture.
• The opportunity to grow your hospitality career with one of the world's leading hotel companies.

Join Marriott International and become part of a team passionate about creating unforgettable experiences.

We’re looking for people who are warm, confident, curious and naturally attentive, with a genuine desire to create meaningful guest experiences.

What You’ll Do

Create Effortless Arrivals and Departures by bringing the AC experience to life

• Welcome every guest with warmth, confidence and a polished, relaxed approach.
• Deliver seamless check-in and check-out experiences while making each interaction feel personal.
• Anticipate guest needs and provide thoughtful solutions throughout their stay.
• Manage guest requests, reservations, payments and enquiries accurately and efficiently.
• Take ownership of guest concerns and resolve them with professionalism and confidence.
• Create genuine connections with guests through natural, authentic conversation.
• Help guests discover the Gold Coast by sharing thoughtful local recommendations and insights.
• Deliver service that feels intuitive and refined.

Shape Our Opening Culture

• Play an active role in establishing the service culture of AC Hotel Gold Coast from day one.
• Support colleagues across departments to create a seamless guest journey.
• Embrace change and contribute positively as processes, systems and routines are established during pre-opening.
• Take pride in creating an environment that is modern, welcoming and distinctly AC.

Who We’re Looking For

We’re looking for people who are:

• Previous front office or hotel experience is valuable, but mindset and genuine hospitality are equally important.
• Naturally warm and engaging
• Polished but approachable
• Curious about people and the local area
• Confident communicators
• Calm and solutions focused
• Detail oriented
• Comfortable working across different guest touchpoints
• Excited to be part of building a new hotel culture

Why Join Our Pre-Opening Team?

Joining AC Hotel by Marriott Gold Coast before opening means you won’t simply step into an established operation — you’ll help create it.

You’ll have the opportunity to learn the hotel from the ground up, build strong relationships with your opening team and help establish the standards, rituals and guest experiences that will define AC Hotel by Marriott Gold Coast.