Hunt and Incident Response Engineer @ Five9

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

To complement our rapid growth, we’re looking for a Hunt and Incident Response Engineer to help us maintain, develop, integrate, and enhance our security solutions and infrastructure now and for the future. This role will also involve playing a key part in evaluating vendors and testing different solutions to see if they meet our needs. This position will be crucial in integrating new and existing security solutions with our systems and software. When not working on engineering tasks, you’ll be actively involved in proactive threat hunting and incident response. This position is open to qualified applicants within the United States, with occasional travel to our San Ramon, CA headquarters.

Key Responsibilities:

Development of security products: Address and fulfill the current security operation needs by developing and/or integrating essential security products.
Solution Integration: Lead the integration of new security solutions into our existing infrastructure.
Maintenance: Help maintain our current security solutions to ensure that current security operations are as effective as possible.
Improvement: Identify areas for improvement within our systems and solutions and implement effective changes.
Vendor Evaluation: Assess solutions for their compatibility, effectiveness and value to the organization and provide decision support.
Testing and Analysis: Perform thorough testing and analysis of security solutions to evaluate and convey their strengths, weaknesses, and suitability for our current environment.
Intel Gathering: Continuously research the latest security technologies and trends to keep our security posture resilient and contemporary.
Collaboration: Collaborate with other teams and meet their needs.
Incident Response: Assist the SOC team with advanced incident response skills when required, including compromise assessment and root cause analysis.

Requirements:

3-5 years of experience in Enterprise Cybersecurity or relevant Information Security engineering roles.
Proficient in scripting/coding with Bash, PowerShell, Python or similar, and Terraform.
Solid understanding of cloud computing platforms like GCP, AWS, and Azure.
Familiar with Git or other version control systems.
Excellent communication and interpersonal skills to collaborate effectively with diverse teams.
Knowledgeable in identity solutions, access patterns, modern security protocols, and principles like Zero Trust, least privilege, and defense in depth.
Recognize the importance of prioritizing security work due to limited resources across teams.
Possess good judgment to know when to compromise and when to stand firm.
Experience with SIEMs from an engineering perspective is a plus.

Work Location: This role is fully remote for candidates who reside outside the 50 mile radius of our San Ramon office. For candidates who reside within 50 miles of our San Ramon location, this role is Hybrid and would require 3 days a week (M, W, TH) in our San Ramon office.

As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.

Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.

Our total reward package also includes:

Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
Generous employee stock purchase plan.
Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.

All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.

The US base salary range for this role is below.

$86,500—$161,900 USD

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.

Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia.

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

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