City Wide Facility Solutions Houston

Facility management with scheduling 20+ services

Account Manager

Account ManagementConfirmed live in the last 24 hours

Full-timeWhite Plains, NY, USA

About the Job

Requirements

At least 1 year of outside B2B account management and sales experience, property management, building maintenance, or facility management experience preferred but not required.
At least 1 year of demonstrated success in a client retention and growth role, supported by goals and metrics.
Be detail-oriented and follow through on commitments.
Build relationships with a positive and outgoing approach.
Have excellent verbal and strong written communication skills.
Be proficient in Microsoft Office, have knowledge of a customer relationship management database, and have strong computer skills.
Be able to travel daily to local client locations within 50 miles.
Have a college degree.

Responsibilities

Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and products.
Formulate and manage an effective service strategy and schedule tailored to each client.
Negotiate and enter into agreements with clients for additional services, determining pricing, staffing, and logistics.
Manage contractor relationships, including interviewing and hiring, negotiating pricing and contract terms, managing agreements, developing service specifications, ensuring client and contractor compliance, and removing or replacing contractors as necessary.
Ensure excellence in quality and client satisfaction through detailed quality-control inspections of client sites and consistent follow-through on commitments to clients.
Supervise and direct Night Managers to ensure the client strategy is executed and services are performed correctly.
Promote the sale of, procure, and monitor supplies for clients.
Communicate client issues to contractors and the Director of Operations or owner, and promptly address client issues or problems.
Use City Wide’s customer relationship management system to perform client inspections, add extra charges, and carry out NM routing.
Schedule each non-routine activity in client facilities using Outlook.
Keep Building Information Sheets, FSM Summary Sheets, and Exhibit A’s current; ensure Material Safety Data Sheets for each client serviced in janitor closets are complete, accurate, and properly labeled.
Notify Sales Executives of potential accounts in the territory, especially new construction.
Develop and implement a plan with the Director of Operations and Night Managers to resolve client complaints or service deficiencies, and monitor compliance.
Assist Accounting in collecting clients’ past-due invoices and processing payment invoices for contractors.
Maintain updated route sheets, key and alarm sheets, and a monthly planner for each client.
Manage and retain B2B accounts, increase sales within accounts, provide field support, train and guide clients during onboarding, inspect contractor performance and compliance, troubleshoot customer requests and complaints, coordinate site visits, and develop long-term relationships with clients and contractors.
Manage assigned client-service-area business operations and sell additional maintenance services to current clients.

Account Manager

City Wide Facility Solutions · White Plains, United States · Full-time · Posted 2026-05-07

Salary: USD 60,000–100,000

Workplace: on_site

Department: Westchester

Description

Are you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account? If you answered yes, consider this opportunity with City Wide Westchester!

City Wide Facility Solutions is actively seeking an Account Manager for our White Plains, NY location.

The Account Manager is an outside, B2B account management and sales position that provides field support including – training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer requests/complaints, coordinating site visits, and developing long-term relationships with clients and contractors. Additional responsibilities include managing independent contractors, selling other maintenance services to current clients, negotiating contracts, procuring supplies from clients, and ensuring high client satisfaction. The position is in our White Plains, NY, office as well as in the surrounding counties within the territory for our clients. The Account Manager is responsible for the business operations of an assigned client contracted service area.

What you will do...

Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products
Formulate and manage an effective service strategy and schedule tailored to each client
Negotiate and enter into agreements with clients for additional services – determine pricing, staffing, and logistics
Manage all Contractor relationships including – Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary
Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all promises to clients
Supervise and direct Night Managers; ensure the client’s strategy is executed and all services are performed correctly
Promote the sale of, procure, and monitor supplies for clients
Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise
Use City Wide’s CRM to perform client inspections, adding extra charges, NM routing, etc.
Schedule each non-routine activity in client facilities using Outlook
Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A’s. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeled
Notify Sales Executives of potential accounts in your territory, especially new construction
Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance
Assist Accounting in collecting clients’ past due invoices and payment invoices for Contractors
Maintain updated route sheets, key/alarm sheets, and monthly planner for each client

Requirements

1+ years outside B2B account management and sales experience, property management, building maintenance or facility management preferred but not required
1+ years track record of success in a client retention and growth role, with goals and metrics to support
Highly detail-oriented and excellent follow-through on commitments
Positive and outgoing personality; great at building relationships
Excellent verbal and strong written communication skills
Proficient in Microsoft Office, knowledge of CRM database, and strong computer skills
Ability to travel on a daily basis to client locations locally and within 50 miles
College degree

Benefits

City Wide offers a competitive compensation package including base salary and uncapped commissions.

$60,000 - $100,000 (base salary + commission)
Automobile allowance
Paid Time Off and more
Training and Development

More on City Wide...

City Wide Facility Solutions is a fast-growing company with over 100 franchise locations across the United States and Canada. Founded in 1961, City Wide Facility Solutions is the largest management company in the building maintenance industry. We have over 60 years in the business and continue to experience high growth and profitability across our franchise businesses. Our culture supports the company’s Mission to create a Ripple Effect by positively impacting the people and communities they serve. Read more about City Wide at www.gocitywide.com

City Wide is an Equal Opportunity Employer.

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Apply at City Wide Facility Solutions

About the Company

City Wide Facility Solutions Houston

Facility management with scheduling 20+ services

City Wide Facility Solutions Houston coordinates and manages building maintenance for property owners and managers. It offers scheduling and oversight of 20+ interior and exterior services through a nationwide network of franchise locations, helping clients handle facility needs without juggling multiple vendors. The service works by acting as a single point of contact that plans, schedules, and monitors maintenance tasks across trades, simplifying coordination for clients. The company differentiates itself through its large franchise network and central scheduling model, which lowers time, stress, and resource demands for facility management. Its goal is to provide a reliable, one-stop facility management solution that streamlines upkeep for buildings and continuously expand its franchise footprint across the U.S. and Canada.

Company size: 501-1,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Lenexa, KS
Founded: 2001

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