Knowledge of and experience in field service management for industrial engines.
Excellent communication and interpersonal skills to establish working relationships with multiple departments and various organizational levels.
Excellent verbal, written, communication, and presentation skills.
Exceptional organizational, self-management, time management, and multitasking skills.
Ability to work on multiple projects and deal effectively with employees and management.
Ability to think logically while interpreting and analyzing assigned or encountered problems.
Ability to identify complex problems, review related information, develop and evaluate options, and implement solutions.
Ability to work independently as well as part of a diversified team.
Responsibilities
Ensure successful management and achievement of work performed in the field service area and operational goals by providing job quotes, reviewing work orders for customer billing, communicating with customers, and ensuring field safety practices and compliance with field operating policies.
Ensure the complete satisfaction of internal and external customers while continually striving to achieve corporate goals.
Model, promote, reinforce, and reward consistent use of the company’s Values Based Leadership tools, models, and processes to align with the company’s vision, values, and mission.
Establish, agree upon, and communicate job expectations, including accurate price quotes and time estimates, to internal and external customers to support customer satisfaction.
Establish, model, and reinforce safety practices to ensure employee and customer safety.
Model collaborative problem solving and personal influencing skills to align service activities in the area of responsibility with the service department’s and company’s overall business plan.
Provide the Service Manager with accurate and timely status reports on all open work orders.
Review the monthly service operations branch statement to assess progress toward department business goals.
Participate in the selection, development, and evaluation of service department personnel to maintain a high level of commitment and competence.
Coordinate the company safety program in all areas of responsibility in accordance with corporate policies and guidelines.
Complete other key projects as assigned by management.
Work safely and adhere to applicable safety policies, company policies, procedures, and standards.
Perform other duties as assigned.
Desired Qualifications
Industrial engine experience with natural gas or diesel engines is preferred.
Holt CAT in Irving, Texas is looking for a experienced Field Service Supervisor for our field engine department. This position is responsible for ensuring the successful management and achievement of work performed in the field service area and operational goals by providing quotes for jobs and work order review for customer billing; customer communications; field safety practices and compliance with field operating policies. This position has a major responsibility to ensure the complete and total satisfaction of internal and external customers while continually striving to achieve all corporate goals. Industrial engine experience with natural gas or diesel engines is preferred for this role. We are located at 2001 N. Loop 12, Irving, Texas 75061.
The incumbent in this position is expected to model the following practices on a daily basis: 1) Demonstrate alignment with the company's mission and core business values; 2) Collaborate with key internal/external resources; 3) Participate in ongoing self-development.
Model, promote, reinforce, and reward the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission
Establish and mutually agree upon and communicate job expectations (i.e. accurate price quotes and time estimates) to internal and external customers to ensure customer satisfaction according to our mission and core business values
Establish, model, and reinforce safety practices that are consistent with our mission to ensure employee and customer safety
Model collaborative problem solving and personal influencing skills to ensure that service activities in the incumbent's area of responsibility are aligned with the overall business plan of the service department and company
Provide the Service Manager with status reports on all open work orders in an accurate and timely manner
Review monthly service operations branch statement to assess progress on department business goals
Participate in the selection, development, and evaluation of service department personnel to ensure a high level of commitment and competence is available in our human resources
Coordinate the company safety program in all areas of responsibility in a manner consistent with corporate policies and guidelines
Successful completions of other key projects as may be assigned by management
Work safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
Perform other duties as assigned
Knowledge of and experience in field service management area of industrial engines.
Excellent communication and interpersonal skills to establish working relationships with multiple departments and various levels of the organization
Excellent verbal, written, communication, and presentation skills
Exceptional organizational, self-management, time management, and multitasking skills
Ability to work on multiple projects and deal effectively with employees and management
Ability to think logically while interpreting and analyzing problems assigned or encountered
Ability to identify complex problems and to review related information to develop and evaluate options and implement solutions
Ability to work independently as well as a part of a diversified team
Internal Employees: Submit the HOLT KCA Questionnaire plus a updated professional resume.