We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce.

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurial surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world

Mission

Do you see yourself as part of a Tech Strategy & Execution (TSE) that is central to driving company-wide complex technical initiatives in today’s business environment? Do you have strong subject matter expertise in software design architecture and analysis? Do you have a strong background in system design and the data analysis required for defining must have capabilities for a Platform? Are you execution-oriented with attentive detail to driving platform enhancements and improvements across the technology? If you answered yes to the above, then you might be the right person to be the TSE Technical Program Manager.

The TSE org is critical to Coupang business strategy. This role will be responsible for full ownership & end-to-end project charter, delivery & execution starting from Product & Service Definition, Functional Design, Engineering execution Lifecycle with a Customer focus and Customer lifecycle management for Coupang’s Platform. You will be part of a Global team working from various locations but still work as a centrally connected unit. Within Product & Service Definition the role helps create design options for features being enabled by scenarios. For Product & Service Design this role mediates feature priorities and applies design tradeoffs aligning to business requirements. This can also include defining business & technical requirements, so business acumen blended with strong technical understanding of technologies is a must. In Customer Lifecycle this role collaborates with stakeholders and educates on adoption by explaining scenarios effectively. In Engineering Lifecycle this role defines the design iteration process for the team and organization. In Product & Service Ownership this role has a sense of pride and ownership in end-to-end quality and product stewardship. This role will possess a strong blend of technical, business, and project management experience that enables effective management of tangible solutions.

About the Role

This role will be responsible for leading the TPMs that partner with the all the organizations across Coupang. This includes recruiting, onboarding, mentoring, and developing the strongest and most technical team of TPMs at Coupang. Now and for the near future, a large percent of the company’s engineering roadmap is dedicated to projects and programs owned by the platform team to improve reliability, scalability, and efficiency of those platforms, in addition to leading complex feature deliveries on these platforms. Thus, this position will be challenging and a fantastic opportunity to significantly impact on the company’s future success. This team has ownership of defining project scope and driving delivery & execution of company-wide initiatives. They will be deeply involved in cross-team technical architecture and can take on a role in system design. They will also constantly be meeting with tech customer across the business to better understand what the platform team needs to accomplish next to unlock the potential of Coupang’s engineering org. You will be managing a team that is a catalyst that brings order to the chaos of some of the most critical programs at Coupang.

Responsibilities

· Partner with senior leaders to deliver Coupang-wide cross-functional initiatives.

· Strong functional & technical system design ability

· Strong background in managing AI/ML, Cloud, Infrastructure, Big Data deliveries.

· Able to dive deep into existing system design and any limitations and to consider those findings when thinking through the big problems of scalability and reliability faced by users of Coupang’s infra platform.

· Develop solutions to improve productivity & efficiency for Coupang’s tech org

· Strong blend of technical, business, and program management experience that enables clear and consistent communication across teams, project execution and great customer reach.

· Own, manage and deliver multiple large scale, complex programs across organizations with ease of simplicity, taking teams along to the path of success.

· Strong problem-solving skills, analytical capabilities, and attention to detail

· Strong cultural change management experience

· The team is based in both Seoul and US West coast (Seattle and Mountain View) so you’ll need to be flexible in your working schedule to accommodate evening hours as needed

· Some travel (Once per quarter) to either Seoul, Mountain View or other office locations will be required.

Who we are looking for:

· 8+ Years of experience in managing engineering or TPM teams and designing large-scale or complex technical initiatives on shared infrastructure platforms

· 5+ Years in managing team of TPMs

· Experience leading and mentoring TPM’s

· Flexible, agile and fast learner

· Excellent cross-group collaboration, outstanding verbal and written communication

· Someone looking to make a large impact in their next role

Pay & Benefits:

Our compensation reflects the cost of labor across several US geographic markets. At Coupang, your base pay is one part of your total compensation.The base pay for this position ranges from $171,000/year in our lowest geographic market to $273,000/year in our highest geographic market. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience. 

General Description of All Benefits

• Medical/Dental/Vision/Life, AD&D insurance
• Flexible Spending Accounts (FSA) & Health Savings Account (HSA)
• Long-term/Short-term Disability
• Employee Assistance Program (EAP) program
• 401K Plan with Company Match
• 18-21 days of the Paid Time Off (PTO) a year based on the tenure
• 12 Public Holidays
• Paid Parental leave
• Pre-tax commuter benefits
• MTV - [Free] Electric Car Charging Station

General Description of Other Compensation

“Other Compensation” includes, but is not limited to, bonuses, equity, or other forms of compensation that would be offered to the hired applicant in addition to their established salary range or wage scale.

Coupang is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to actual or perceived race (including traits historically associated with race, including but not limited to hair texture and protective hair styles), color, religion, religious creed (including religious dress and grooming practices), sex or gender (including pregnancy, childbirth, breastfeeding, and medical conditions related to pregnancy, childbirth or breastfeeding), gender identity, gender expression, sexual orientation, ,ancestry, national origin (including language use restrictions), age (40 and over), physical or mental disability, medical condition, genetic information, HIV/AIDS or Hepatitis C status, family status (including but not limited to marital or domestic partnership status), military or veteran status, use of a trained dog guide or service animal, political activities or affiliations, ancestry, citizenship, family and medical leave status, status as a victim of any violent crime, or any other characteristic or class protected by the laws or regulations in the locations where we operate. Coupang is also committed to providing a safe work environment for its employees and its consumers. If you need assistance and/or a reasonable accommodation in the application of recruiting process due to a disability, please contact us at [email protected]

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