tarte cosmetics

Makeup and skincare brand

DTC Insights & Fraud Coordinator

Data AnalysisConfirmed live in the last 24 hours

Full-timeNew York, NY, USA$66.3k - $66.5kIn-person

About the Job

Requirements

The candidate should have an entrepreneurial mindset and be comfortable with ambiguity and asking questions.
The candidate should love beauty, especially color cosmetics.
The candidate should have 1–2 years of experience; internships count.
The candidate should have experience leveraging artificial intelligence to manage data and extract insights.
The candidate should have strong Excel or Google Sheets skills.
The candidate should be comfortable pulling, synthesizing, and validating data across platforms.
The candidate should be meticulous with detail and pursue discrepancies until they are resolved.
The candidate should be able to explain data clearly to people who do not work with it regularly.
The candidate should be organized enough to manage several recurring workstreams at once.

Responsibilities

Maintain customer experience performance reporting, including contact volume, customer satisfaction, response time, resolution rate, and channel metrics, and understand how each metric is defined, calculated, and sourced.
Track competitors on TikTok Shop, including beauty brands’ pricing, promotions, bundles, viral content, and category rankings, and identify what the company should emulate, outperform, or avoid.
Maintain revenue documents used by the merchandising team, including weekly week-over-week and year-over-year performance across direct-to-consumer channels and the monthly chargeback document.
Monitor customer experience, fraud, and eCommerce platforms for anomalies and changes, and escalate discrepancies with the context needed for action.
Monitor the fraud prevention platform, handle exceptions and emerging patterns, and manage chargeback review and disputed transaction analysis.
Prepare monthly, quarterly, year-end, and ad hoc reporting, ensuring accuracy, structure, and timely delivery.
Handle recurring data requests from quality assurance, product, and merchandising teams, including complaint data by stock-keeping unit, return reasons, and product feedback, and analyze customer feedback for actionable themes.
Partner with marketing, finance, merchandising, product, and logistics teams, and document fraud policies, decision logic, and escalation steps.

Coordinator, DTC Insights & Fraud

tarte cosmetics · New York, United States · Full-time · Posted 2026-10-21

Salary: USD 66,300–66,500

Workplace: on_site

Description

tarte is hiring a Coordinator, direct-to-consumer generalist: a front-row view of every way we sell direct, from TikTok Shop to tartecosmetics.com. You’ll live in the data: what’s trending, what’s converting, what’s fraud, and what competitors are doing before we do it. You’ll build the reporting our CX & merch teams run on, track the beauty category on TikTok Shop, & work with nearly every team in the building. eCommerce moves fast, and it runs on relationships. You’ll build a lot of them.

This one’s for someone entrepreneurial who’s energized (not rattled) by ambiguity, asks a ton of questions, and reads a room well. If you love beauty, love TikTok, and love data. Come get in the mix.

●Own the numbers. Maintain CX performance reporting: contact volume, CSAT, response time, resolution rate, channel metrics. Know how every metric is defined, calculated, and sourced.

● Watch the competition on TikTok Shop. Track what beauty brands are doing: pricing, promos, bundles, viral content, category rankings & surface what tarte should beat, borrow, or skip.

● Keep merch fed. Maintain the revenue documents the merch team runs on, including weekly WOW and YOY performance across all D2C channels, plus the monthly chargeback doc.

● Spot what’s off. Monitor CX, fraud, and eCommerce platforms for anomalies and shifts. Escalate discrepancies with the context people need to act on them.

● Stay ahead of fraud. Monitor our fraud prevention platform, handle exceptions and emerging patterns, and manage chargeback review and disputed transaction analysis.

● Build the decks. Prep monthly, quarterly, year-end, and ad hoc reporting. You own the accuracy, the structure, and the deadline.

● Answer the asks. Handle recurring data pulls from QA, product, and merch (complaint data by SKU, return reasons, product feedback) and mine customer feedback for themes worth fixing.

● Work across the building. Partner with marketing (brand, social, influencer, digital), finance, merchandising, product & logistics. Document fraud policies, decision logic, and escalation steps as you go.

Requirements

● an entrepreneurial mindset that is comfortable with ambiguity & always asking questions

● You LOVE beauty, especially color cosmetics

● 1–2 years of experience: internships count

● Experience leveraging AI to manage data & pull insights out of it

● Strong Excel or Google Sheets

● Comfortable pulling, synthesizing & validating data across platforms

● Meticulous with detail: you chase a discrepancy until it’s resolved

● A clear communicator who can explain data to people who don’t live in it

● Organized enough to juggle several recurring workstreams at once

Benefits

Salary range: $66,350-66,500(Compensation will depend on a variety of factors, including but not limited to skill level, relevant work experience & education)
Medical, dental, vision, 401K plan & access to health & wellness programs
Paid vacation, holidays, summer Fridays, birthdays off, volunteer time & more
Makeup gratis, employee discount on tarte.com, team give back initiatives
Friendly, fun, creative & collaborative work environment
Tarte is an equal opportunity employer.

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About the Company

tarte cosmetics

Makeup and skincare brand

Operating as a consumer makeup and skincare brand, tarte cosmetics focuses on its stated market and service model. It develops and markets cosmetics sold through its own ecommerce channels and retail partners. Product development, creative, digital commerce, marketing, supply chain, wholesale, and customer teams bring collections to market. Work includes formulation and product, brand and content, ecommerce, retail partnerships, operations, technology, and finance. The profile is tarte cosmetics and not every third-party retailer carrying the products.

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
Headquarters: New York City, New York
Founded: 2000

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