Full-Time

Supplier Relationship Manager

Updated on 3/14/2025

Deliveroo

Deliveroo

5,001-10,000 employees

Online food delivery connecting customers and restaurants

No salary listed

Senior, Expert

London, UK

Category
Procurement & Sourcing
Supply Chain Management
Operations & Logistics
Required Skills
Supply Chain Management
Risk Management
Data Analysis
Requirements
  • Proficiency in procurement and supplier relationship management practices as outlined by the CIPS Global Standard.
  • Strong negotiation, contract management, and performance analysis skills.
  • Knowledge of risk management frameworks and tools.
  • Bachelor’s degree in Business Administration, Supply Chain Management, or a related field (CIPS certification preferred, or working towards).
  • Proven experience in supplier relationship management or procurement, with a track record of managing strategic supplier partnerships.
  • Knowledge of industry trends and best practices in procurement and supply chain management.
Responsibilities
  • Ensure compliance with all contractual obligations by monitoring supplier adherence to agreed terms, service levels, and performance metrics.
  • Act as the primary point of contact for resolving contractual issues, amendments or changes, discrepancies, and disputes in a timely and effective manner.
  • Maintain an up-to-date understanding of contract terms, including penalties, renewal triggers, and opportunities for renegotiation or extension.
  • Collaborate with Business owner, Procurement, Operational & Legal teams to identify and address risks related to supplier contracts.
  • Provide regular reporting on contract compliance and performance against obligations by both parties (supplier and Deliveroo).
  • Develop and implement supplier performance frameworks to monitor, measure, and evaluate supplier delivery.
  • Conduct regular supplier reviews, using KPIs and SLAs to assess operational efficiency, quality, and service standards.
  • Identify areas for improvement and work with suppliers to implement corrective action plans or continuous improvement initiatives.
  • Utilise data and analytics to provide insights into supplier performance trends and outcomes.
  • Ensure suppliers meet organisational goals for cost efficiency, quality, sustainability, and innovation.
  • Build and maintain strong, collaborative relationships with strategic suppliers to ensure alignment with Deliveroo’s priorities.
  • Promote innovation and co-development opportunities to deliver added value and achieve competitive advantage.
  • Mitigate risks by monitoring supplier financial health, operational capacity, and compliance with governance standards.
  • Implement governance frameworks to manage supplier interactions, including regular review meetings (WBR, MBR, QBR, etc.) and associated reporting.
  • Oversee and manage supplier-related programmes and initiatives, ensuring they are delivered on time and meet business objectives.
  • Lead cross-functional efforts to implement supplier-led innovations or cost-saving initiatives.
  • Monitor programme milestones and outcomes, ensuring alignment with Deliveroo’s goals.
  • Identify and address potential risks or barriers to successful programme delivery.
  • Drive continuous improvement within supplier programmes to maximise long-term value.
  • Collaborate with internal stakeholders, including business owner, procurement, finance, legal, and operational teams, to align supplier strategies with business objectives.
  • Act as the liaison between internal teams and suppliers, ensuring effective communication and issue resolution.
  • Provide stakeholders with regular updates on supplier performance, risks, and opportunities.
  • Facilitate knowledge sharing and feedback loops between stakeholders and suppliers to optimise outcomes.
  • Advocate for stakeholder priorities within supplier engagements while balancing supplier capabilities and constraints.
  • Promote sustainable procurement practices and ensure supplier adherence to environmental, social, and governance (ESG) standards.
  • Uphold ethical sourcing principles, ensuring compliance with legal and regulatory requirements.
Desired Qualifications
  • Experience and knowledge of Coupa is an advantage.

Deliveroo connects customers with a variety of restaurants through its online food delivery service. Customers can place orders via the Deliveroo website or mobile app, which are sent to partner restaurants for preparation. Once the food is ready, Deliveroo's network of delivery riders brings it directly to the customer's home. This system allows restaurants to expand their reach without handling their own delivery logistics. Deliveroo earns money by charging restaurants a commission on orders and customers a delivery fee. They also offer a subscription service, Deliveroo Plus, which provides unlimited free delivery for a monthly fee, encouraging customer loyalty. Additionally, Deliveroo engages in community initiatives, such as providing free meals to NHS workers during the COVID-19 pandemic, which helps improve their public image and strengthen community relationships.

Company Size

5,001-10,000

Company Stage

IPO

Headquarters

London, United Kingdom

Founded

2013

Simplify Jobs

Simplify's Take

What believers are saying

  • Growing trend of virtual kitchens allows restaurants to expand delivery options.
  • Advancements in AI optimize delivery routes, improving operational efficiency.
  • Increased collaboration with grocery retailers offers service expansion opportunities.

What critics are saying

  • Increased competition from Uber Eats and Just Eat could erode market share.
  • Rising operational costs may impact Deliveroo's profitability.
  • Regulatory scrutiny over gig economy practices could increase legal costs.

What makes Deliveroo unique

  • Deliveroo offers a diverse selection of cuisines from fast food to high-end eateries.
  • The company provides a subscription service, Deliveroo Plus, for unlimited free delivery.
  • Deliveroo's three-sided marketplace connects customers, restaurants, and delivery riders efficiently.

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Benefits

Health Insurance

Paid Vacation

Parental Leave

Family Planning Benefits

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

0%

2 year growth

-1%
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