Group Reservations Coordinator

Loews Hotels & Co is a leading owner and operator of luxury hotels with a portfolio of hotels and resorts in the United States. Located in major city centers and resort destinations from coast to coast, the Loews portfolio features one-of-a-kind properties that go beyond Four Diamond standards and embrace their “uniquely local” community in order to curate exciting, approachable and local travel experiences for guests.

Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer:

• Competitive health & wellness benefits, 401(k) & company match

• Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement

• Training & Development opportunities, career growth

• Tuition Reimbursement

• Pet Insurance

• Team Member Hotel Rates, other discounts, perks and more

What We’re Looking For: 

A Group Reservations Coordinator oversees the accurate processing and management of all contracted group room blocks while upholding Loews Hotels' "Four Diamond and More" service standards. As the primary contact for group rooming inquiries and issues, this role delivers exceptional service through warm, professional, and efficient communication. The position ensures contracted rooming requirements are fulfilled and works to accommodate needs outside the block or provide suitable alternatives that support hotel revenue goals. Group Reservations Coordinators maintain direct relationships with key group contacts through phone and email communication. They also serve as a critical liaison for internal teams by providing timely updates on group block status, challenges, and related operational needs. 

Who You Are: 

• Strong communication skills with the ability to provide excellent customer service.  

• Detail-oriented and accurate when managing reservations, room blocks, and guest requests.  

• Proactive and resourceful in resolving issues and meeting client needs.  

• Organized and able to manage multiple priorities in a fast-paced environment.  

• Professional, dependable, and focused on delivering a positive guest experience. 

• Veterans and military spouses encouraged to apply.

What You Will Do: 

• Manage all contracted group room blocks from turnover through departure, ensuring accuracy and compliance with contract terms.  

• Review group turnovers, rooming lists, rates, and room assignments; make adjustments as needed.  

• Maintain group inventory, sell messages, and booking configurations, including group landing pages when applicable.  

• Communicate cut-off dates, rooming deadlines, and other key information promptly and professionally.  

• Serve as the primary contact for group reservation inquiries, providing exceptional service via phone and email.  

• Assist group contacts with booking tools, reservation processes, and technical issues.  

• Coordinate rooming list administration, including submission and data entry support through reservation systems.  

• Proactively identify and address room block concerns, special requests, sold-out dates, and out-of-block needs.  

• Ensure accurate reservation details, billing arrangements, VIP accommodations, and special guest requests.  

• Prepare, update, and distribute group reports, including weekly pick-up, rooming, and post-convention reports.  

• Monitor group pick-up, attrition risk, and performance trends; communicate concerns to Sales and Events leadership.  

• Participate in pre-convention meetings, resume reviews, and other group planning activities as required.  

• Maintain organized group records and provide timely communication to internal departments regarding group status and operational needs. 

• Support departmental goals through accurate work, attendance, required training participation, schedule flexibility, and other duties as assigned. 

Your Qualifications Include: 

• High school diploma or equivalent required.  

• Minimum of two years of hospitality experience required.  

• Strong customer service focus with exceptional hospitality and guest relations skills.  

• Excellent verbal and written communication skills in English, including professional telephone etiquette.  

• Proficient computer skills, including Microsoft Office; Opera experience preferred.  

• Strong organizational skills with the ability to prioritize and manage multiple tasks effectively.  

• Typing proficiency of at least 25 words per minute.  

• Previous reservations and/or front desk experience preferred.  

• Bilingual or multilingual language skills are a plus.