Marriott Vacations Worldwide

Operates timeshare and resort vacation brands

Collections Executive

Accounts Payable/ReceivablePosted on Nov 12

Full-timeBangkok, ThailandNo salary listedIn-person

About the Job

Requirements

A high school certificate is required.
At least one year of experience in consumer finance collections, a call center, or a related customer service position is required.
Fluent communication in English and Bahasa is required.
Proficiency in the Microsoft product suite is required.
Persuasion and negotiation skills are essential.
Effective problem-solving skills are required.
The candidate must be well-organized and detail-oriented.
The candidate must be able to handle confidential matters.
Computer and word-processing skills are required.
Analytical skills, including the ability to comprehend, analyze, and present data and identify issues and solutions, are required.
The candidate must be able to communicate verbally and in writing, listen effectively, use telephone etiquette, and understand written material.
The candidate must be able to communicate with various levels of a complex organization.
The candidate must be able to multitask, manage time, and plan and organize work.

Responsibilities

Contact members about delinquent loan installments and overdue annual maintenance fees.
Maintain and oversee the department mailbox to resolve member issues and problems.
Prepare reacquisition and revocation summaries for management review and approval.
Prepare weekly and monthly reports for management review.
Follow up on actions identified in the month-end aging report.
Complete ad hoc assignments and projects from management.
Train the team in collections best practices.
Review and streamline processes to improve departmental efficiency and effectiveness.
Perform collection functions and maintain finance contracts and maintenance fee payments.
Resolve financial disputes diplomatically and professionally and perform related receivables functions.
Adhere to audit requirements.
Perform administrative duties for the Collections Team and other regional sites as needed, including frequent outbound collection calls, managing the team email account, cancellation paperwork, letters, payoff quotes, collections batching, and month-end reporting.

JOB SUMMARY

Reporting to the Assistant Manager, Financial Services, the Collections Executive will primarily perform collection functions and maintain the finance contracts and maintenance fee payments. They will resolve any financial disputes in a diplomatic and professional manner and is expected to perform other related receivable functions. While carrying out the job, they will ensure that all audit requirements are adhered to.

The Collection Executive is also required to perform administrative duties for the Collections Team and other regional sites if necessary. Duties include making frequent outbound collection calls, managing the team’s email account, cancellation paperwork, letters, payoff quotes, collections batching, month end reporting.

CORE WORK ACTIVITIES

Contacting members for delinquent loan instalments as well as overdue maintenance fees (yearly). Maintain & oversee of the department’s mailbox to resolve member’s issues & problems. Prepare re-acquired & revocation summaries for management reviews & approvals. Preparation of the weekly, monthly reports for management reviews. Follow-up on actions with the month end ageing report. Assisting in the ad hoc assignments & projects from management from time to time. Undertake training for the team on the best practices for collections. Review & streamline processes to improve the efficiency & effectiveness of the department.

CANDIDATE PROFILE

EDUCATION AND EXPERIENCE

High School Certificate. Minimum 1 year experience in consumer finance collections, call center or customer service related positions.

Persuasion and negotiation skills are essential

Demonstrates effective problem-solving skills

Well-organised and has a keen eye for detail

Highly service-oriented and is an effective team player

Able to handle all matters in confidentiality

Able to communicate in fluent English and Bahasa Proficient in Microsoft product suite

COMPETENCIES - Fundamental competencies required for accomplishing basic work activities

CRITICAL COMPETENCIES

Analytical Skills

Learning & procedure driven
Ability to comprehend, analyze and present data.
Identify issues and solutions to resolve them.

Interpersonal Skills

Interpersonal Skills
Teamwork
Customer Service Orientation
Confidentiality

Communications

Communication (verbal/written) in English and Bahasa.
Listening
Telephone Etiquette Skills
Applied Reading
Ability to communicate to various levels of a complex organization.

Personal Attributes

Positive Demeanor
Dependability
Integrity
Adaptability/Flexibility
Stress/Pressure Tolerance
Mature and Professional Attitude
Ability to work independently

Organization

Multi-Tasking
Time Management
Detail Orientation
Planning and Organizing

Computer Skills

Computer and word processing skills,
Proficient in Microsoft product suite

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

About the Company

Marriott Vacations Worldwide

Operates timeshare and resort vacation brands

Marriott Vacations Worldwide focuses on vacation ownership and resort experiences across a diverse portfolio of brands. It operates vacation ownership programs and runs or collaborates with more than 100 resorts worldwide, employing staff who guide guests and share local cultures. The product works through timeshare-style ownership and resort stays, with associates helping guests plan trips, share information about destinations, and ensure smooth experiences. The company differentiates itself through a strong culture built on care, collaboration, integrity, and customer-centric decision-making, framed by the MVWay and a focus on treating associates well so they can better serve customers. Its goal is to deliver unforgettable vacation experiences, help people pursue fulfilling lives, and grow its associate network while expanding its presence globally.

Company size: 5,001-10,000
Company stage: IPO
Headquarters: Orlando, FL
Founded: 1984

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