Asset & Wealth Management - Strategic Client Services

Goldman Sachs Asset Management (GSAM) delivers innovative investment solutions through a global, multi-product platform that offers clients the advantages that come with working with a large firm, while maintaining the benefits of a boutique. 

GSAM is one of the pre-eminent investment management organizations globally. Critical to the success of GSAM is our ability to leverage a global team of talented professionals to define solutions and lead change across the operational infrastructure. Strategic Client Services (SCS) works with GSAM Portfolio Management, Sales and internal business support partners to manage our separate account client experience. 

SCS seeks to strengthen our client franchise by providing world class client service and execution in a controlled and scalable manner.  The SCS team is responsible for managing the cross-functional process of on-boarding new separate accounts and advisory mandates for institutional clients, as well as other life-cycle events including restructures and terminations of existing client mandates. 

A client facing role, the SCS lead will be expected to build relationships with new and existing GSAM clients in order to project manage separate account life cycle events.  SCS specialists define and manage project plans and accountabilities across the entire GSAM organization, including Portfolio Management, Sales, Operations, Legal, Compliance, Technology and Controllers. 

At Goldman Sachs, our culture is one of teamwork, innovation and meritocracy. We often say our people are our greatest asset and we take pride in supporting each colleague both professionally and personally.  From collaborative work spaces and ergonomic services to well-being and resilience offerings, we offer our people the flexibility and support they need to reach their goals in and outside of the office. 

Duties and Responsibilities: 

• Understand and monitor pipeline of client events working closely with stakeholders in the GSAM Client Business. 
• Understand and manage every facet of a client event working closely with the Client and partners from Portfolio Management, Sales, Operations and other business support partners before and during the client account event.
• Coordinate, organize and lead all internal GSAM discussions and serve as a point of escalation for issues throughout the client account event. 
• Partner with Sales to manage Client expectations and ensure exceptional Client experience. 
• Develop detailed project plans, target delivery dates and key milestones based on a deep understanding of Client requirements, mandate details and service level agreements within GSAM and with business support partners. 
• Manage the negotiations, vetting and tracking of all contractual obligations, including the Investment Management Agreement, Investment Guidelines, Non-Investment Commitments (e.g., operational / technology setup, reporting requirements) with key functional areas. 
• Coordinate with Operations on operational implementation, including account, custodian and counterparty set up. 
• Ensure that all functional areas are kept informed of the status of the Client account event and any sensitive issues or requests are escalated to and resolved with GSAM Management. 
• Coordinate and obtain the requisite sign-offs from senior management in all impacted functions. Ensure that all prerequisite tasks are complete prior to authorization to trade. 
• Contribute to the broader SCS effort to enhance client experience and controls and identify, streamline and implement process and governance improvements.

Qualifications

• Extremely diligent, organized and results-focused 
• Exceptional judgment with an ability to grasp concepts quickly and problem solve through an analytical mindset
• Strong project management skills, including ability to organize, track and drive resolution to multiple threads of activity; hands-on approach to resolving issues 
• Strong communication skills with an ability to gain trust and confidence from clients, internal functional areas and senior management