IT Technician

What You'll Do:

• Be the go-to person when technology stops working. You'll help employees across the resort with hardware and software problems on their workstations and peripherals. Some fixes take five minutes; others take real detective work. Either way, you'll get people back to taking care of guests.
• Keep the network and guest WiFi running. You'll install and configure switches, run copper cabling from the IDFs to workstations, build and test your own cables, and help maintain the fiber backbone that connects the resort. When something goes down, you'll track it to the source.
• Set up and support computers and servers. You'll assemble, install, configure, and test new equipment, and help install and maintain Windows operating systems and servers in both physical and virtual environments.
• Make meetings go off without a hitch. You'll set up audio-visual equipment in guest and employee meeting spaces so presentations, video calls, and events start on time and work the first time.
• Prevent problems before they start. You'll handle preventative maintenance on computers and network equipment, and help maintain and test our Disaster Recovery Plan so the resort is ready if something big goes wrong.
• Keep growing your skills. Technology doesn't stand still, and neither will you. You'll stay current on networking, WiFi, and IT developments, with training and seminars when it makes sense.
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What Makes You a Great Fit:

• You've done hands-on IT support. About a year of experience supporting users in a business setting is ideal. Help desk, school, small business, or hospitality IT all count. Coursework in IT or a related field helps but isn't required.
• You know your way around networks and Windows. You understand how workstations, switches, cabling, and WiFi fit together. Certifications like A+, Network+, Security+, or CCNA are a plus, but equivalent hands-on experience counts just as much.
• You like solving problems. You stay calm when several things break at once, work through issues logically, and can handle your workload without someone checking in on you constantly.
• You can explain tech in plain language. You communicate clearly in person and in writing, and you're patient with coworkers who aren't comfortable with technology.
• You're comfortable with tools in your hands. Crimping cable, using a multimeter or cable tester, and crawling under a desk to trace a connection are all part of the job, and you're fine with that.

A Few Things to Know:

• Schedule: This is an hourly position. The primary shift is the closing shift and includes weekends, with flexibility for days and evenings as needed.
• On-call: Network problems don't keep business hours. You'll need to be willing to respond when called, at any hour, to get critical systems back up.
• Work environment: You'll work across the whole property, indoors and out, sometimes in coastal weather and near active golf courses.
• Physical demands: You'll be standing, walking, bending, and kneeling for up to five hours at a time, and you'll lift equipment up to 30 pounds occasionally.
• Education: A high school diploma or equivalent is required.

Perks and Benefits For Full Time Employees:

Comprehensive Benefits Package: Enjoy a well-rounded benefits package that covers your health, wellness, and financial future.
Paid Time Off: Take the time you need to relax and recharge with our PTO plan.
Free Golf Privileges: Tee off at some of the most iconic courses in the world with complimentary golf access.
Quarterly Incentives: When our team meets resort-wide performance goals, we get rewarded.  
Complimentary Lunch: Stay energized with a complimentary lunch in our Staff Cafe during your shift.
Resort Discounts: Save on dining and merchandise throughout the resort.
Supportive Work Environment: Be part of a team that supports your growth and success, with opportunities to thrive in a collaborative atmosphere.
Career Growth: Take advantage of continuous training and development opportunities to advance your career.