Full-Time

Customer Success Manager

Fuel iX

Posted on 3/26/2025

WillowTree

WillowTree

501-1,000 employees

Mobile strategy, design, and development services

Compensation Overview

$96k - $120k/yr

Senior

Boston, MA, USA + 4 more

More locations: Remote in USA | Durham, NC, USA | Columbus, OH, USA | Charlottesville, VA, USA

Work From Near (Hybrid) capacity based out of one of the following offices: Charlottesville, VA, Durham, NC, Columbus, OH, or Boston, MA OR in a Work From Anywhere (Remote, US) capacity. Travel (up to 10%) is required on an ad hoc basis.

Category
Customer Success
Sales & Account Management
Required Skills
Data Science
Product Management
Requirements
  • 5+ years of experience in customer success or client services roles at a B2B SaaS or Generative AI organization
  • Strong communication, interpersonal, and relationship-building skills
  • Excellent problem-solving and analytical skills
  • Proficiency in CRM and customer support tools
  • Must be able to travel (10%) on an ad-hoc basis
Responsibilities
  • Guide new customers through a seamless onboarding process, equipping them for successful product adoption, efficient use, and collaborative work
  • Provide ongoing support and education to customers by conducting training workshops, and demoing new product features and releases
  • Create and update user guides, tutorials, and support documentation
  • Monitor customer health metrics and engagement levels to proactively address any issues and ensure customer satisfaction
  • Leverage customer insights to inform customer support approaches and define clear product messaging
  • Partner with team members to design, describe, and manage Fuel iX powered solutions for customers
  • Conduct Quarterly Business Reviews (QBRs) to review customer progress, identify growth opportunities, and address any potential issues
  • Collaborate with cross-functional teams, including AI engineers, data scientists, and product managers, to address customer needs and enhance product offerings

WillowTree helps clients leverage mobile technologies by guiding them from strategy development to product launch. The company offers services in app development, web development, OTT (over-the-top) development, digital product strategy, design, growth, and voice technology. Their approach combines high-level strategic insights with practical considerations like build costs and timelines, ensuring that clients receive actionable recommendations. WillowTree has experience working with major companies such as 21st Century Fox and PepsiCo, which sets it apart from competitors who may not have the same level of expertise or client portfolio. The goal of WillowTree is to assist businesses in successfully navigating the mobile landscape and achieving growth through effective digital products.

Company Size

501-1,000

Company Stage

Acquired

Total Funding

N/A

Headquarters

Charlottesville, Virginia

Founded

2007

Simplify Jobs

Simplify's Take

What believers are saying

  • Growing demand for mobile app development due to digital transformation trends.
  • Recent acquisitions expand service offerings and client base in Latin America.
  • 5G technology enhances mobile app capabilities, offering new opportunities.

What critics are saying

  • Increased competition in digital product consultancy space.
  • Challenges in integrating generative AI due to data security concerns.
  • Cultural integration issues post-acquisitions may affect project delivery timelines.

What makes WillowTree unique

  • WillowTree integrates consumer UX with enterprise-grade functionality and security.
  • Recognized as a notable provider in Forrester's Innovation Consulting Services Landscape Q1 2024.
  • Focus on secure and compliant solutions amid rising data security concerns.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Company Match

Flexible Work Hours

Hybrid Work Options

Paid Vacation

Parental Leave

Employee Assistance Program (EAP)

Employee Share Purchase Plan

Company News

Business Wire
May 2nd, 2024
Everest Group Survey: Majority of Businesses Consider Outsourcing Generative AI Development Amid Concerns Over Data Security, Privacy and Regulatory Compliance

WillowTree was recognized as a notable provider in Forrester's The Innovation Consulting Services Landscape for Q1 2024.

Benzinga
Sep 28th, 2023
WillowTree Transforms Vocable AAC Mobile App with Conversational AI Integration, Giving Voice to Millions

CHARLOTTESVILLE, Va. , Sept. 28, 2023 /PRNewswire-PRWeb/ -- WillowTree, a leading digital experience consultancy, has launched its enhanced version of Vocable AAC with the revolutionary integration of OpenAI's ChatGPT.

GlobeNewswire
Oct 27th, 2022
Telus International Annonce Une Entente Visant L’Acquisition De Willowtree, Un Fournisseur De Produits Numériques À Service Complet

English French. Développement des capacités existantes de conception, de production et de livraison de bout en bout

PRWeb
Nov 18th, 2021
WillowTree Apps, Inc. acquires PoaTek IT Consulting

WillowTree, a market-leading digital product consultancy serving the world’s most admired brands, today announces its second acquisition of 2021 with its agreement to acquire Poatek, the leading privately-held Brazilian software engineering boutique.

WFMZ
Sep 15th, 2021
WillowTree Apps, Inc. acquired Maark LLC on Sep 15th 21'.

WillowTree, a market-leading digital product consultancy serving the world's most admired brands, today announces the acquisition of Maark, a Boston Massachusetts -based end-to-end digital transformation agency specializing in Adobe Experience Cloud.

INACTIVE