Full-Time

Customer Success Manager

Fuel iX

Confirmed live in the last 24 hours

WillowTree

WillowTree

501-1,000 employees

Mobile app and web development services

Consulting
Consumer Software

Compensation Overview

$70k - $90kAnnually

Senior

Charlottesville, VA, USA

In-office presence required on Tuesdays, Wednesdays, and Thursdays.

Category
Customer Success & Support
Customer Success Management
Sales & Account Management
Required Skills
Data Science
Product Management
Requirements
  • 5+ years of experience in customer success, account management, or a similar role.
  • Proven track record of exceeding customer success goals (e.g., retention rate, customer satisfaction score)
  • Strong communication, interpersonal, and relationship-building skills, with the ability to build rapport with clients at all levels. Experience working with multiple levels of customer stakeholders – technical admins, c-level executives, legal, and compliance teams.
  • Excellent problem-solving and analytical skills, with the ability to identify the root causes of customer issues and develop solutions
  • Proficiency in CRM and customer support tools
Responsibilities
  • Guide new customers through a seamless onboarding process, equipping them for successful product adoption, efficient use, and collaborative work.
  • Provide ongoing support and education to customers by conducting training workshops, and demoing new product features and releases.
  • Create and update user guides, tutorials, and support documentation.
  • Monitor customer health metrics and engagement levels to proactively address any issues and ensure customer satisfaction.
  • Conduct Quarterly Business Reviews (QBRs) to review customer progress, identify growth opportunities, and address any potential issues.
  • Collaborate with cross-functional teams, including AI engineers, data scientists, and product managers, to address customer needs and enhance product offerings

WillowTree helps clients leverage mobile technologies by guiding them from strategy development to product launch. The company offers services in app development, web development, over-the-top (OTT) development, digital product strategy, design, growth, and voice technology. Their approach combines high-level strategic insights with practical considerations like build costs and timelines. WillowTree's team is equipped to manage the entire process, ensuring that clients receive comprehensive support throughout the design, development, testing, and growth phases of their mobile products. They work with notable Fortune 500 companies, including 21st Century Fox and PepsiCo, and have multiple offices across the United States. The goal of WillowTree is to empower businesses to fully realize the potential of mobile technology in their operations.

Company Stage

Acquired

Total Funding

N/A

Headquarters

Charlottesville, Virginia

Founded

2007

Simplify Jobs

Simplify's Take

What believers are saying

  • Recognition by Forrester as a notable provider in innovation consulting services highlights WillowTree's industry leadership.
  • The integration of OpenAI's ChatGPT into the Vocable AAC app showcases WillowTree's commitment to leveraging advanced technologies for impactful solutions.
  • Acquisitions like PoaTek and Maark expand WillowTree's capabilities and market reach, offering employees diverse opportunities for growth and learning.

What critics are saying

  • The competitive landscape of digital consultancy requires constant innovation to stay ahead, posing a risk of falling behind if WillowTree fails to keep up.
  • Integration challenges from multiple acquisitions could lead to operational inefficiencies and cultural clashes.

What makes WillowTree unique

  • WillowTree's end-to-end service model, from strategy to growth, ensures a seamless client experience, unlike competitors who may only focus on specific phases.
  • Their focus on integrating cutting-edge technologies like conversational AI into mobile apps sets them apart in the digital consultancy space.
  • Serving high-profile Fortune 500 clients demonstrates their capability to handle large-scale, complex projects with high stakes.

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