Full-Time

Customer Success Manager

Fuel iX

Posted on 3/26/2025

WillowTree

WillowTree

501-1,000 employees

Mobile app and web development services

Compensation Overview

$96k - $120k/yr

Senior

Boston, MA, USA + 4 more

More locations: Remote in USA | Durham, NC, USA | Columbus, OH, USA | Charlottesville, VA, USA

Work From Near (Hybrid) capacity based out of one of the following offices: Charlottesville, VA, Durham, NC, Columbus, OH, or Boston, MA OR in a Work From Anywhere (Remote, US) capacity. Travel (up to 10%) is required on an ad hoc basis.

Category
Customer Success
Sales & Account Management
Required Skills
Data Science
Product Management
Requirements
  • 5+ years of experience in customer success or client services roles at a B2B SaaS or Generative AI organization
  • Strong communication, interpersonal, and relationship-building skills
  • Excellent problem-solving and analytical skills
  • Proficiency in CRM and customer support tools
  • Must be able to travel (10%) on an ad-hoc basis
Responsibilities
  • Guide new customers through a seamless onboarding process, equipping them for successful product adoption, efficient use, and collaborative work
  • Provide ongoing support and education to customers by conducting training workshops, and demoing new product features and releases
  • Create and update user guides, tutorials, and support documentation
  • Monitor customer health metrics and engagement levels to proactively address any issues and ensure customer satisfaction
  • Leverage customer insights to inform customer support approaches and define clear product messaging
  • Partner with team members to design, describe, and manage Fuel iX powered solutions for customers
  • Conduct Quarterly Business Reviews (QBRs) to review customer progress, identify growth opportunities, and address any potential issues
  • Collaborate with cross-functional teams, including AI engineers, data scientists, and product managers, to address customer needs and enhance product offerings

WillowTree helps clients leverage mobile technologies by guiding them from strategy development to product launch. The company offers services in app development, web development, over-the-top (OTT) development, digital product strategy, design, growth, and voice technology. Their approach combines high-level strategic insights with practical considerations like build costs and timelines, ensuring that clients receive actionable recommendations. WillowTree has experience working with major companies such as 21st Century Fox and PepsiCo, and their goal is to support clients in navigating the complexities of mobile product development and achieving growth in the digital space.

Company Size

501-1,000

Company Stage

Acquired

Total Funding

N/A

Headquarters

Charlottesville, Virginia

Founded

2007

Simplify Jobs

Simplify's Take

What believers are saying

  • Expansion of 5G technology enhances WillowTree's app functionalities.
  • Rising demand for app security aligns with WillowTree's focus on privacy features.
  • Increased investment in AI-driven apps supports WillowTree's personalized user experiences.

What critics are saying

  • Emerging startups with competitive pricing may impact WillowTree's market share.
  • Rapid AI advancements require WillowTree to continuously update its offerings.
  • No-code platforms could reduce demand for WillowTree's traditional app development services.

What makes WillowTree unique

  • WillowTree partners with Fortune 500 companies like GE and Johnson & Johnson.
  • The company excels in both consumer UX and enterprise-grade functionality.
  • WillowTree has received numerous industry awards for mobile design and development.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Company Match

Flexible Work Hours

Hybrid Work Options

Paid Vacation

Parental Leave

Employee Assistance Program (EAP)

Employee Share Purchase Plan

Company News

Business Wire
May 2nd, 2024
Everest Group Survey: Majority of Businesses Consider Outsourcing Generative AI Development Amid Concerns Over Data Security, Privacy and Regulatory Compliance

WillowTree was recognized as a notable provider in Forrester's The Innovation Consulting Services Landscape for Q1 2024.

Benzinga
Sep 28th, 2023
WillowTree Transforms Vocable AAC Mobile App with Conversational AI Integration, Giving Voice to Millions

CHARLOTTESVILLE, Va. , Sept. 28, 2023 /PRNewswire-PRWeb/ -- WillowTree, a leading digital experience consultancy, has launched its enhanced version of Vocable AAC with the revolutionary integration of OpenAI's ChatGPT.

GlobeNewswire
Oct 27th, 2022
Telus International Annonce Une Entente Visant L’Acquisition De Willowtree, Un Fournisseur De Produits Numériques À Service Complet

English French. Développement des capacités existantes de conception, de production et de livraison de bout en bout

PRWeb
Nov 18th, 2021
WillowTree Apps, Inc. acquires PoaTek IT Consulting

WillowTree, a market-leading digital product consultancy serving the world’s most admired brands, today announces its second acquisition of 2021 with its agreement to acquire Poatek, the leading privately-held Brazilian software engineering boutique.

WFMZ
Sep 15th, 2021
WillowTree Apps, Inc. acquired Maark LLC on Sep 15th 21'.

WillowTree, a market-leading digital product consultancy serving the world's most admired brands, today announces the acquisition of Maark, a Boston Massachusetts -based end-to-end digital transformation agency specializing in Adobe Experience Cloud.

INACTIVE