Aftersales Product Development Manager

Company Information

PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks.  PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium-, and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates.  PACCAR also designs and manufactures advanced diesel engines, provides financial services and information technology, and distributes truck parts related to its principal business.

Kenworth Truck Company

Kenworth Truck Company, founded in 1923, is the manufacturer of The World’s Best® heavy and medium duty trucks. With an excellent heritage of quality, innovation and technology, Kenworth has played an essential role in the development of trucks that are more fuel efficient, productive, and economical to operate. Today, Kenworth is leading transportation innovation with the introduction of battery-electric vehicles, exploration of fuel cell electric powertrains, and autonomous driving systems. Kenworth is committed to fostering an environment of diversity, equality and inclusivity in the workplace.

Job Summary

This role will hold primary responsibilities to serve as the lead Aftersales voice on new product launch projects, ensuring Field Service readiness and championing serviceability, repairability, and diagnostic capability requirements with the Program Management and Engineering teams. This requires a strong working relationship with the Program Management, Engineering teams, and cross divisional Aftersales support teams.  This role also manages the Aftersales lead Infant Care Program for the assigned projects by following the first population of vehicles equipped with the new product to quickly identify emerging issues and escalate problems for a coordinated effort on corrective actions with the Engineering and Quality teams. 

Job Functions / Responsibilities

• Provide technical awareness to the Field Service team around the introduction of new products, functionalities, and software changes
• Champion the voice of Field Service and KW dealerships by communicating requirements for serviceability, maintenance, and repairability
• Attend product concept and design reviews as representation for Aftersales, gain awareness of new product, and assess impacts to serviceability, maintenance, and repairability.
• Perform serviceability analysis on product changes
• Partner with responsible teams on strategy and impact assessments related to technical publications, warranty coverage, repair timing and service intervals, service-related supplier agreement terms, DAVIE4 diagnostic tool capabilities, and updates to dealer training programs
• Contribute to requirements generation for new product changes via content in Book of Wishes, Product Description Books, and the Service Product Requirement Specification
• Coordinate between multiple engineering groups to convey an understanding of service-related requirements
• Identify opportunities for product and process changes that will decrease vehicle downtime associated with new product launches.
• Lead the Aftersales portion of new product Introduction Care Programs to rapidly identify and communicate concerns
• Escalate problems and coordinate corrective actions with engineering and quality teams
• Review and provide feedback for developing service documentation and product specification requirements related to vehicle service
• Provide upper tiered support to the Field Service Technical team on concerns related to infant care population vehicles

Qualifications

• Minimum 7 years of experience within the organization
• A bachelor’s degree in a technical field is required coupled with a preference of five years of related product experience

• Knowledge of Engineering processes and applications related to product development and project implementation
• Knowledge of the aspects of Aftersales that constitute supporting product in the Field
• Product knowledge spanning all vehicle models and functional areas including powertrain, cab, chassis, electrical and J1939 CAN systems
• Effective and professional communication skills (verbal and written); a high level of interpersonal and instructional skills
• Capability to interact effectively and in a professional manner with all contacts including external customers and suppliers
• Ability to effectively communicate technical data related to truck componentry and diagnostics
• Strong aptitude with software applications and diagnostic tools for troubleshooting including CAN network understanding

• Ability to comprehend and work with engineering standards and drawings

• Program management skills to accomplish strategic planning for deliverables across multiple Aftersales stakeholders

• Capable of managing a multi-tasked workload

• Highly organized and self-starter with high sense of urgency and ability to handle multiple priorities

Why work for PACCAR/Kenworth?

• Global Fortune 500 Company with a wide array of growth and development opportunities
• Work alongside experienced goal-oriented colleagues recognized as experts in their fields
• Support and/or design the commercial vehicles of the future with a focus on emerging technologies such as electric and autonomous trucks

As a U.S. PACCAR employee, you have a full range of benefit options including: 

• 401k with up to a 5% company match 
• Fully funded pension plan that provides monthly benefits after retirement 
• Comprehensive paid time off – minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time 
• Tuition reimbursement for continued education 
• Medical, dental, and vision plans for you and your family 
• Flexible spending accounts (FSA) and health savings account (HSA) 
• Paid short-and long-term disability programs 
• Life and accidental death and dismemberment insurance 
• EAP services include wellness plans, estate planning, financial counseling and more 

Additional Job Board Information

PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability and E-Verify Employer. At PACCAR, we value talent and promote growth and development. We carefully consider numerous compensation factors including your education, training, or experience. The salary range for the Aftersales Product Development Manager is is $104,100 - $162,900 annually. Additionally, this role is eligible for the full range of benefit options listed above.