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Mercier Consultancy Group

French Speaking Transportation Customer Experts

Customer SupportConfirmed live in the last 24 hours
Full-timeRemote in Greece€15k - €18k

About the Job

Requirements

  • Native or fluent spoken and written French is mandatory.
  • A valid EU passport is required.
  • Advanced proficiency in English is required for internal professional collaboration.
  • Previous experience in transportation, logistics, or high-end customer service is highly preferred.
  • Ability to work remotely while collaborating with the team is required.

Responsibilities

  • Provide support to French-speaking clients regarding transportation and logistics inquiries.
  • Manage high-volume passenger and freight communications by phone, email, and live chat.
  • Resolve technical and operational service issues.
  • Maintain knowledge of regional and international transportation regulations and policy updates.
  • Collaborate with cross-functional teams to streamline customer service workflows in the transport sector.
  • Monitor shipment or travel statuses and provide real-time updates to stakeholders.
  • Contribute to continuous improvement of service standards in the transportation industry.

Desired Qualifications

  • Previous experience in transportation, logistics, or high-end customer service.

About the Company

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