House Manager

Overview

Position: House Manager

Department: New Day New Home

Availability of Position: Immediate

Schedule: Full Time; Monday through Friday, 9am-5pm; Flexible

Reporting Relationship: Reports to Operations Manager

Salary/Grade: $59,000 - $61,000 per year - depending on education and experience; 12 NE

The Salvation Army is hiring and offers truly excellent benefit package to eligible employees including:

• Generous paid time off every year that includes: holidays, up to 3 personal days, vacation time and sick time.
• Employer funded Pension Plan (company contributions begin after 1 year of employment)
• Comprehensive health care coverage with low cost employee premiums, co-pays and deductibles
• Eligibility for supplemental insurance plans including Short Term Disability, AFLAC and Voluntary Term Life
• Flexible Spending Accounts
• Eligibility for the Federal Government’s Public Student Loan Forgiveness Program
• Most importantly – a job with a good purpose!

Responsibilities

Position Overview: House Manager will work with the Director and Assistant Director of Anti-Trafficking and Social Services and other local social service providers within the Philadelphia and Montgomery Counties to coordinate housing services for survivors of trafficking.  The House Manager is responsible coordinating eligibility screening, and intake for potential residents that have been victims of human trafficking through the Philadelphia CoC.  The House Manager is responsible for working closely with New Home staff to assess resident’s needs, developing and/or identifying programming to meet those needs. The House Manager will cultivate a safe, trauma informed, and secure environment that promotes emotional and intellectual growth and development of its residents. The House Manager will conduct biweekly team meetings, participate in clinical meetings and provide on-going supervision to staff. The House Manager will regularly review policies and procedures, support with management of the 24/7 hotline and maintain on-going connections with outside providers. The House Manager will oversee the building and program upkeep and development. This is a grant funded position and relies upon the continuation of funding.

Description of Position: The NDNH House Manager will be responsible for carrying out and overseeing daily operations of The Salvation Army’s NDNH TH/RRH program. Duties include but are not limited to; Ensure timely coordination of immediate needs being assessed and met, as well as short term aftercare services/coordinating referrals to victim service network. Have knowledge and experience leading and supporting trauma informed groups that are based  around the Sanctuary model such as SELF, spirituality and expressive arts. Lead weekly or biweekly trauma informed team meetings that focus on client reviews and program/ building updates. Participate in managing a 24/7 Manager on call system for all of NDST programs.

Support AD in managing the 24/7 hotline for response to victims of HT- and coordinate services as needed for all potential victims. Participate in Human Trafficking Response Team, field calls and screening of potential victims of HT with local and federal law enforcement.  Advocate for residents in the New Day, New Home Program in areas of that they need support in and participate in resident extension meetings.  Provide resources and support for any human trafficking victim that is being brought in by local or federal law enforcement or any other organization that is connected through the OVC task force or court system.

Build rapport and relationships with local Law Enforcement and federal law enforcement partners on both sex and labor trafficking cases to ensure ongoing communication and victim centered policies. Conduct ongoing data collection and entry for all cases and ensure appropriate data collection for new HUD funding and any other new funding sources. Develop, review and revise policies and procedures on an annual basis.  Provide ongoing supervision of Community Engagement Coordinator, Victim Advocates and Housing Specialist. Provide ongoing supervision of entire NDNH TH and RRH programs. Timely management of potential eligible referrals will be managed ongoing with Director and Assistant Director of Anti-Trafficking. Collaborate with local social service organizations and victim service agencies in the Philadelphia and Montgomery Counties. Support clients in reintegration into the community to develop a sense of voice and regain power and control after suffering forms of severe trauma. Supervise and coordinate trauma informed services in New Home for victims of HT to coordinate ongoing short- and long-term aftercare services.  Keep the database up to date and ensure client confidentiality, in all forms of communication. Submit timely reports into the database and other internal and external reporting to HUD, OVC, and other funders as is necessary. Maintain and submit data reports for grants on a weekly, monthly, quarterly and annual basis. Complete all necessary trainings for grants funding the program.  Participate and conduct trainings for awareness events as needed for internal or external community-based partners in Anti-Human Trafficking work.  Participating as a member of the Philadelphia CoC, attending meetings, ensuring compliance with HUD, and coordinate entry into New Home program through Philadelphia housing system.

The above list of job duties is not exclusive or exhaustive and the candidate will be required to undertake such tasks as may reasonably be expected within the scope of the post.

Qualifications

Requirements:

• MSW or related degree required.
• Experience with program administration and community organizing work.
• 3 years of experience working directly with victims of commercial sexual exploitation or domestic violence or may be a survivor of sexual exploitation.
• Must have an understanding of the issue of domestic human trafficking.
• Experience with trauma-informed care, preferably a working knowledge of Sanctuary Model for Trauma Informed Services
• Must have a valid driver’s license and reliable transportation to travel from site to site as needed in performing duties.
• Professional-level communications skills, both verbal and written.
• Bilingual in Spanish preferred
• Pennsylvania's Child Protective Services Law requires that all prospective employees complete the following clearance and background checks: PA Child Abuse History Clearance, PA State Police Criminal Record Check, and PA DHS Criminal Record/Fingerprint Check. In addition, completion of a Pennsylvania approved Child Abuse Recognition and Reporting Training is necessary prior to employment.
• Must understand and support for the Mission of The Salvation Army.

Contact: Please submit your resume and cover letter as instructed below.

External candidates interested in this position please apply online at http://careers.salvationarmy.org. 

Internal candidates interested in applying for this position please apply at http://internal-usesalvationarmy.icims.com.

Released by the Divisional Human Resources Department on 8/28/26 

The Salvation Army’s Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. 

Its message is based on the Bible.  Its ministry is motivated by the love of God.

Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Requisition No. 2650

Compensation: 59000 to 61000 (USD)