Customer Support Engineer

Responsibilities

• Evaluate and diagnose problems and make appropriate repairs. Work with co-workers, customer & field support in isolating and solving problems.
• Maintain and optimize equipment on a daily basis to enhance functionality and prevent problems.
• Customer interface : daily machine status, PM status, machine time , P/T in/out communication with customer.
• Perform administrative and coordination duties, including pass-downs, work orders, field service reports, system problem reports, and monthly reports.
• Prepare written technical reports on an independent basis. Provide if appropriate support and assistance to less experienced ASML or local personnel as necessary.
• Handling tool/parts for service actions with high quality
• Should expect to spend more than 50% of the time inside the clean room working with mechanical and electrical equipment.
• Can work flexibly, can accept overtime working - Have initiative to communicate with colleagues and learn from them
• Can accept manager/leader’s flexible arrangement based on company business needs

Requirements

• Bachelor degree in an engineering field or equivalent experience, mechanical aptitude, and knowledge of pneumatics, hydraulics, electronics, semiconductor processes, relevant software, and related.
• Knowledge of safety procedures required.
• Sufficient oral and written English level
• Good communication skill - Good cooperation with team members
• Flexibility for OT , working in holidays.
• Strong ownership and commitment level.
• Active in learning, eager to dig into technical detail

职位描述

• 作为客户对应的窗口，负责收集整理客户在设备使用中的需求，及时准确反馈给公司内部各部门。
• 负责现场处理设备使用中出现的故障，在疑难问题上与公司技术支持部门合作，为客户提供及时有效的支援。
• 负责制订并执行设备的维护/保养/升级计划
• 监控客户设备使用状况，提供相关数据及改进方案

要求

• 专业：物理，光学，微电子，机械，电子电气，自动化等
• 踏实细致的工作态度
• 优秀的执行能力和沟通能力
• 良好的计划组织能力和分析能力
• 接受出差/倒班
• 良好的英文书面和口语表达能力

This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.

Diversity and inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

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