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Teleperformance Spain

Runs multilingual customer support and sales services

Business Development Representative - Google Products

Sales Development RepresentativePosted on Nov 11
Full-timeBarcelona, Spain€21k - €24k

About the Job

Requirements

  • C2-level Arabic and C1-level English proficiency, both written and spoken.
  • A BA/BS degree and 16 months of practical experience.
  • Working knowledge of IT infrastructure and the ability to quickly understand new technology concepts.
  • Developing business acumen and eagerness to understand solution-selling methodologies.
  • Eagerness to succeed in a target-driven, phone-based communication environment.
  • Developing experience in sales prospecting, particularly initial contact and lead qualification.
  • Familiarity with CRM or sales-tracking tools.
  • Professional and ethical conduct, with the ability to steer a business conversation toward key outcomes.
  • Self-motivation, proactivity, competitive drive, and willingness to learn and achieve.
  • General understanding of Middle East market diversity and regional cultural differences.
  • Familiarity with MENA business practices and etiquette.
  • Ability to communicate effectively with professionals from different Middle East countries and understand nuances of Arabic business communication.
  • Familiarity with formal and informal communication styles in the region.
  • Multicultural sensitivity and ability to build trust with people from different cultural backgrounds.
  • Knowledge of predominant values in the region.
  • Understanding of data privacy regulations in Middle East countries.
  • Familiarity with relevant business laws and regulations in the region.

Responsibilities

  • Meet quarterly SQO quotas and daily and weekly activity targets.
  • Manage assigned accounts to identify high-potential prospects and educate them about cloud offerings.
  • Conduct daily outbound calls and emails, including cold calling C-level decision makers, establishing rapport quickly, and assessing needs.
  • Understand customer pain points, gather technical requirements, align business needs with cloud solutions through solution-selling, and build value for subsequent sales steps.
  • Maintain prospect and customer data in Salesforce, including leads, contacts, accounts, opportunities, and activities.
  • Work toward team and individual KPIs for productivity, conversion, opportunities, and pipeline.
  • Document customer notes and deal details diligently in Salesforce for stakeholder clarity.

Desired Qualifications

  • Systematically improve organizational processes to increase efficiency, effectiveness, and quality.
  • Work collaboratively, sharing ideas and resources to achieve common goals.
  • Communicate information, ideas, and messages effectively through various channels and mediums.
  • Understand and manage personal and others’ emotions to foster positive relationships and improve the impact of actions.
  • Consider and appreciate diverse perspectives and ideas.
  • Evaluate information and arguments to make informed, data-driven decisions.
  • Approach problems and challenges with a focus on practical and effective solutions.
  • Demonstrate an entrepreneurial mindset characterized by innovation, creativity, risk-taking, and proactive problem-solving and opportunity identification.

About the Company

Teleperformance Spain

Runs multilingual customer support and sales services

Teleperformance Spain, also branded TP Spain, runs outsourced customer support and sales operations for international businesses. Its teams handle customer enquiries, account support, technical questions and business development through telephone, email, chat and other digital channels. Programs include digital advertising sales, advertiser onboarding and customer care for online services, with language-specific teams serving markets beyond Spain. The Spanish operation recruits for office-based, hybrid and remote roles, supported by training, quality management and client operations teams. The Spanish legal entity, Teleperformance España S.A.U., was incorporated in 1989.

Company size
Not listed
Company stage
Not listed
Total funding
Not listed
Headquarters
Not listed
Founded
1989

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