Guest Services Cash Office Clerk

Location : Name

Appleton - Northland

Position Type

Part-Time

Company Overview

ABOUT FESTIVAL FOODS:

We are a Wisconsin grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate +40 full-service supermarkets across the state of Wisconsin.

At Festival, people are at the top of our list. You’ll see it in everything from our daily interactions to how we treat our guests – even in our extensive associate benefits and programs.

Job Summary

Job Title:                    Guest Services Cash Office Clerk

Reports To:               Guest Services Manager

The Cash Office Clerk supports daily operations of Guest Services by ensuring compliance with company policies and procedures, meeting departmental goals, and addressing business needs. This role plays a key part in maintaining store profitability through accurate cash office balancing, cash management, and collaboration with the Guest Services team.

External Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Cash Office Expertise: Maintain a thorough understanding of back-office software solution, cash recycler operations, register processes, and cash handling policies.
• Balance Cash Drawers and Transactions: Ensure accuracy in balancing cash drawers, lottery transactions, and other financial areas daily with accuracy.
• Process Financial Data: Accurately enter tender information and financial data into the system.
• Manage Cash Office Technology: Monitor, maintain and troubleshoot the Cash Recycler Machine and other cash office equipment to ensure smooth daily operations.
• Maintain Inventory: Order necessary supplies and cash to ensure smooth daily operations.
• Identify and Report Discrepancies: Recognize and report discrepancies and suspicious activities to store management or through the CORE Security Platform.
• Deliver Exceptional Customer Service: Be helpful, provide helpful solutions and ensure a positive experience for all guests and associates.
• Communication: Answer inquiries via phone and in-person, while following proper phone etiquette and service standards.
• Collaborate with the Team: Work closely with the Guest Services team to support both departmental and guest needs, and collaborate with other store associates and leaders to enhance overall store operations.
• Safety Compliance: Maintain a clean, organized, and secure workspace in compliance with safety standards.
• Honor Commitments: Regular, timely attendance in compliance with the work schedule, and adequate notice for schedule adjustments when necessary.
• Support the Team: Perform other duties as assigned. Ability to assist in other areas of the Guest Services Department as needed.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High School Education or equivalent combination of education and experience.
• Previous experience in cash handling, financial reconciliation, balancing registers or retail experience is preferred.
• Strong attention to detail and accuracy in cash handling and data entry.
• Ability to use point-of-sale systems, bookkeeping software and cash management tools, and process information/merchandise through register system.
• Basic technical proficiency and ability to troubleshoot equipment issues, with willingness to learn and ability to operate all equipment necessary to perform the job.
• Strong communication and interpersonal skills and ability to communicate with associates, leaders, and guests.
• Ability to remain calm and handle difficult situations effectively.
• Attention to detail and strong organizational skills, with ability to read, count, and write accurately.
• Ability to multitask and adhere to deadlines.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands and work environment described below are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• The associate must possess the ability to continuously move around the cash recycler, cash office, registers, walk in the store; bend, stoop and kneel regularly.  Requires fine finger and broad manual dexterity, and eye-hand-foot coordination to operate equipment. 
• Physical ability to sit for 2-3 hours.
• Physical ability to stand for extended periods and to move and handle cash trays, cash and coin delivery, boxes of merchandise and fixtures throughout the store, which entails lifting, and perform all functions as set forth above.
• Standing for long periods (up to 80%) and some lifting may be required.
• Ability to work early mornings with varied hours/days including weekends, and holidays, as needed.

Benefits Overview

WHY YOU'LL LOVE IT HERE:

Associate Discount: Enjoy an industry-leading 15% off your grocery purchases for you and your immediate household!.

Weekly Pay & Premium Pay: Hourly associates are paid weekly, providing more frequent access to their funds. Part-time store associates are paid a $1 premium per hour on Sundays and select holidays. Hourly full-time store associates receive time and a half on Sundays and select holidays.

Two-Week Advanced Scheduling: Better Planning. Better Balance. We provide our associates with their schedules two weeks in advance, offering greater predictability & flexibility.

Vision & Dental Insurance: Part-time and full-time associates are eligible for vision insurance and two dental coverage options that are designed to fit your needs.

Support: Our associates receive support for their total well-being; including 3 weeks of paid parental leave, a fitness reimbursement program offering savings off of fitness membership fees; our EAP (Employee Assistance Program) and LEAPCare Care Coaches, which provide associates confidential care related to hospital visitation, conflict resolution, stress management, marriage or divorce, family issues and depression or anxiety.

Save for Your Future: Offering a 401(k), we’re proud to support our associates in planning for retirement. The 401(k) plan empowers associates to save a portion of their paychecks for retirement. Festival Foods has an annual discretionary match to help our associates reach their savings goals. At Festival Foods we are committed to providing an environment of mutual respect where equal employment opportunities are available to all. We are dedicated to building a top-notch team of skilled, experienced and service-oriented associates. Festival Foods believes that an inclusive environment for teammates of all backgrounds and perspectives strengthens our ability to serve our guests and communities, as we seek to recruit, develop, and retain the most talented people.

Location : Address

1200 W Northland Ave

Location : City

Appleton

Location : State/Province

WI

Location : Postal Code

54914