Front of House Shift Lead
About the job
- Prior experience in a front-of-house shift lead or supervisory role in a restaurant setting.
- Strong understanding of customer service principles and front-of-house operations.
- Ability to handle high-pressure situations while maintaining a positive attitude.
- Detail-oriented with strong organizational skills.
- Ability to multitask and manage time effectively.
- Flexible availability, including evenings and weekends.
- Assist in managing the front-of-house team and ensuring all staff are trained and performing their roles effectively.
- Monitor guest experience and address any concerns or requests promptly.
- Ensure that the dining area is clean, organized, and well-stocked.
- Collaborate with kitchen staff to ensure seamless service and communication.
- Support management in staffing, scheduling, and inventory control as needed.
- Enforce health and safety regulations and maintain a safe working environment for all employees.
About the company
Jack Brown's Beer & Burger Joint runs neighborhood bars serving burgers, fries and craft beer across the Eastern United States. Its restaurants pair a deliberately simple food menu with a dive-bar setting, drawing customers who want a meal and a place to spend time with friends. The beer selection includes local breweries and styles from around the world, with drinks and prices varying by location. The business sells food and beverages at its restaurants, while selected locations also support online pickup and delivery orders. The business opened its first restaurant in Harrisonburg, Virginia, in 2009 and maintains its headquarters in the same city.
Company Size
201-500
Company Stage
N/A
Total Funding
N/A
Headquarters
Harrisonburg, VA
Founded
2009
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Simplify's Take
What believers are saying
- Norfolk management pay is disclosed: its general manager vacancy lists $85,000-$90,000 annually.
- Greenville's full-time salaried kitchen manager receives company-paid medical, dental and vision coverage after 60 days.
- Employee gatherings cross locations: the careers page includes a company-wide employee retreat.
What critics are saying
- Memphis servers need broad availability: the vacancy includes evenings, weekends and holidays.
- Retirement matching requires tenure: Norfolk general managers qualify for the 2% company match after one year.
- Roanoke security work is part-time: the bouncer vacancy is classified as part-time and on-site.
What makes Jack Brown's Beer & Burger Joint unique
- Beef sourcing is specific: its burgers use American Wagyu from Snake River Farms.
- Menu experimentation has a weekly slot: Saturday Freestyle Burgers change their toppings each week.
- Customer loyalty rewards exploration: Notch Club status requires trying 100 different beers.
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