Responsibilities:

• Assist insurance prospective clients provided to you by APOLLO
• Assess the needs of potential clients to advise on coverage requirements
• Engaging contact with prospective clients to convert requests for insurance into customers
• Offer continuous support from information gathering, quote and to bind to deliver a seamless client experience in a timely manner
• Demonstrate a thorough understanding of the suite of APOLLO products and help clients with any questions
• Recommend operational improvements in our processes to help further improve overall customer experience
• Provide feedback and insights to enhance products offerings over time
• Servicing APOLLO’s book of business and providing top-notch customer service through various channels of communication (live-chat, email, phone)
• Ensure clients fully understand policy coverage and exclusions through clear and concise communication
• Maintain current customer base by delivering exceptional service with a strong sense of ownership.
• Reporting new claims and leading clients through claims process from a place of empathy
• Demonstrate a thorough understanding of the suite of APOLLO products and help clients with any questions, policy changes and inquiries
• Other duties as assigned 

Skills & Qualifications:

• 2+ years of experience in a Broker/Advisor role
• RIBO License required
• Experience with personal lines insurance products and claims process
• Passion for Sales & Customer Service
• Excellent written and verbal communication skills
• Attention for detail and demonstrated flexibility in managing multiple clients at a time
• Independent, Self Motivated, Ambitious and Competitive individual able to thrive in a fast paced environment