National Bank of Canada

Offers personal and commercial banking services

Account Manager - Business Flex

Retail & Commercial BankingConfirmed live in the last 24 hours

Full-timeNo salary listed

About the Job

Requirements

A bachelor's degree, university certificate, or master's degree, depending on academic background, and at least three to seven years of experience in business development.
Experience in individual or corporate financing.
Negotiation skills.
Customer contact center experience.
Knowledge of commercial products.
Teamwork and customer service skills.
English and French language ability to regularly serve clients who speak a language other than French.

Responsibilities

Provide advice in line with customer needs.
Analyze credit files, develop financing scenarios, and propose appropriate solutions.
Negotiate the terms and conditions of agreements with customers.
Implement and follow up on recommendations made by the Bank's various specialists and subsidiaries, promoting profitable business development.
Take charge of personal development in skills and knowledge of the economic aspects surrounding small and medium-sized enterprises.
Grow the customer portfolio while serving small and medium-sized enterprise customers seeking remote advice.
Build trust over the phone and develop the small and medium-sized business clientele.

A career as an Account Manager at Business Flex means being part of a dynamic team of experts. It also means taking care of the entrepreneurial customers who contact Business Flex and the referrals received from our partners. You're responsible for growing your customer portfolio, while effectively serving SME customers seeking remote advice. With your passion for business development and your experience in customer service, you build trust over the phone and develop our small to medium-sized business clientele. You'll quickly become a privileged guide in all their financial projects.

Your Job

Provide advice in line with customer needs
Analyze credit files, develop financing scenarios and propose appropriate solutions
Negotiate the terms and conditions of agreements with customers
Implement and follow up on recommendations made by the various specialists of the Bank and its subsidiaries, promoting profitable business development
Take charge of your personal development, both in terms of the evolution of your skills and your knowledge of the economic aspects surrounding SMEs

Your Team

Reporting to the Director, Sales and Services Business Flex, you will work daily with a team of 135 experts. The position is full-time, 37.5 hours per week. The incumbent must be available to work on rotation, from 8am to 6pm, Monday to Friday. The schedule may vary according to operational needs. You will have the opportunity to work in hybrid mode and will be required to be present in our branch in Châteauguay, Saint-Constant, Salaberry-de-Valleyfield surrounding environments.

Our team values everyone's passions and bold ideas. Whether it's helping our customers achieve their goals or your colleagues realize what they love in life, we're united. We know we can count on our colleagues to share knowledge and help each other.

Basic requirements

Bachelor's degree, university certificate or master's degree, depending on your academic background, with a minimum of three to seven years' experience in business development
Experience in individual or corporate financing
Negotiation skills
Customer contact center experience
Knowledge of commercial products
Excellent teamwork and customer service skills

Languages:

English, French

Reason to require this language: you will need to serve clients who speak a language other than French regularly.

About the Company

National Bank of Canada

Offers personal and commercial banking services

NBC provides personal and commercial banking, wealth management, and financial planning to individuals, SMEs, and large institutions. Its products operate through deposits, loans, mortgages, and investment services delivered via branches, digital platforms, and advisory teams to support client needs. It differentiates itself with a strong presence in Quebec, a customer-centric, human-focused approach, and a focus on long-term relationships rather than generic offerings. The goal is to help clients achieve financial well-being while expanding NBC’s footprint and positive impact in the communities it serves.

Company size: Not listed
Company stage: IPO
Headquarters: Québec City, Canada
Founded: 1859

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