Ancillary Scheduler

Position Summary

📋 We're Hiring: Ancillary Scheduling, Registration, & Patient Charge Specialist – Float | Outpatient Rehab

📍 Coverage Locations: Float position covering Windermere, Ocoee, Four Corners, Clermont, Wickham, Hooks Street, Pagonia, and Sand Lake as needed

🏢 Department: Orlando Health Ambulatory – Outpatient Rehab (Float Pool)

💼 Status: Full-Time | 40 hours per week

⏰ Shift: Variable Shifts | Monday – Friday, 7:00 AM – 6:00 PM (Hours vary based on operational and coverage needs)

🏷️ Title: Ancillary Scheduling, Registration, & Patient Charge Specialist – Float

📋 About the Role

This position provides essential scheduling, registration, and patient charge services to ancillary departments. As a Float Specialist, you will support multiple outpatient rehabilitation locations across our network, ensuring seamless patient access, accurate financial processing, and exceptional customer service.

✨ All Inclusive Benefits (Start Day One)

🏥 Health/Dental/Vision/Life Insurance

🎓 Student loan repayment, tuition reimbursement, & FREE college education programs

📈 Retirement savings

👶 Paid paternity leave & fertility benefits

🏡 Back up elder and childcare

🐾 Pet insurance

🏖️ PTO/Holidays, and more for full time and part time employees!

💼 Essential Functions

• Effective pre-registration, registration and scheduling of multiple patient appointments.

• Manages the multiple additions and cancellations of patient appointments.

• Efficiently and accurately gathers and inputs patient/guarantor demographic and financial information in appropriate hospital systems.

• Contacts appropriate payers/provider offices, verifying benefits and obtaining/documenting necessary authorizations.

• Consistently and constantly reviews the schedules daily and communicates all changes to appropriate staff.

• Responsible for entry of patient charges.

• Acts as a liaison between the provider and patient to explain insurance benefits, co-pays, deductibles, and self pay portions.

• Accurately communicates all procedure pertinent information including arrival time, location, and duration to the patient.

• Performs check in and check out of patients.

• Acts as a liaison to the clinical staff.

• Acts as a liaison to the clinical and business staff to ensure effective and efficient patient management including the transfer of patients from both outside and sister facilities.

• Acts as a resource for training or mentoring of new team members.

• Maintains flexibility in work schedule availability that allows department to change/modify work schedule to meet departmental needs and on call responsibilities.

• Attends and participates in department staff meetings and attends other meetings as assigned.

• Represents and participates in department, facility, Patient Financial Services and corporate committees as requested by supervisor/department manager.

• Responsible for reviewing and adhering to all corporate departmental and education initiatives.

• Assists his/her supervisor/manager in planning and organizing department activities.

• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.

• Maintains compliance with all Orlando Health policies and procedures.

🎓 Qualifications

Education/Training:

• Must be able to demonstrate reading, verbal and written communication, mathematical, and reasoning skills typically acquired through completion of a high school education.

Licensure/Certification:

• None required.

Experience:

• Two (2) years’ experience in a financial, business office, or customer service environment required.

• Computer knowledge necessary.