AYANA Hospitality

Global hospitality group developing iconic destinations

Guest Relations Officer - Japanese Speaking

Hotel Guest ServicesConfirmed live in the last 24 hours

Full-timeIndonesiaNo salary listedIn-person

About the Job

Requirements

Only Indonesian citizens may apply.
Fluency in English and Japanese is required, with a certified Japanese Language Test at minimum N2.
A diploma in Rooms Division, Hotel Management, or another relevant field is required.

Responsibilities

Review arrival lists to welcome guests.
Attend to special guests, including VIPs, and answer their inquiries.
Help prepare welcome folders with collateral, such as room service menus and area descriptions.
Provide information about amenities, the area, and venues, and promote services.
Anticipate guest needs and build rapport with customers.
Assist with tasks such as confirming travel arrangements and taking messages.
Address customer complaints and escalate them to the Guest Relations Manager when needed.
Ensure compliance with health and quality standards.

Desired Qualifications

A bachelor's degree is desirable.

Guest Relations Officer - Japanese Speaking | AYANA BALI

AYANA Hospitality · Bali, Indonesia · Full-time · Posted 2025-11-12

Workplace: on_site

Department: Rooms

Description

Join our team and be part of the continued success of Bali’s largest integrated resort.

We offer an exciting career opportunity for an individual with the following details:

Responsibilities

Review arrival lists to welcome guests
Attend to special guests (e.g. VIPs) and answer their inquiries
Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
Provide information about amenities, area and venues and promote services
Anticipate guest needs and build rapport with customers
Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
Address customer complaints and escalate to Guest Relations Manager when needed
Ensure compliance with health and quality standards

Requirements

Only for Indonesian Citizen
Fluent in English and Japanese, with a certified Japanese Language Test (minimum N2)
Diploma in Rooms Division, Hotel Management, or other relevant fields. A bachelor's degree is desirable
Fresh Graduates are welcome

Apply

Apply at AYANA Hospitality

About the Company

AYANA Hospitality

Global hospitality group developing iconic destinations

AYANA Hospitality designs and manages iconic travel destinations and voyages around the world. It creates resort properties and cruises that emphasize wellbeing, nourish the senses, and enrich the mind, pairing attentive service with thoughtful experiences. The company differentiates itself by prioritizing harmony with self, others, and nature, and by offering a “place of refuge” for every guest across its destinations. Its goal is to deliver exceptional service and meaningful inspiration through carefully crafted spaces and experiences that travelers can trust to refresh and uplift them.

Company size: 501-1,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Indonesia
Founded: 1996

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