Description

Role:

Responsibilities:

• Represent Customer Success in multiple new product launch core teams focused around the Splunk Enterprise and Splunk Cloud platform and associated technologies..
• Ensure Customer Success readiness for all new products and features by working with our Technical Enablement teams to provide targeted and appropriate enablement.
• Provide input to the Customer Success management regarding staffing requirements to support new products.
• Review and provide appropriate feedback to marketing and product requirement definitions to ensure that the Customer Success requirements are included.
• Develop relationships and processes to support 3rd party products, or products requiring a 3rd party partner involvement.
• Conduct trend analysis to determine systemic or common issues affecting the ability of customers to efficiently deploy, adopt and operate Splunk products, and find opportunities to improve.
• Lead internal and external facing outreach programs where customer actions are needed to remediate issues.
• Represent CS in various product launch programs such as Beta trial programs.
• Engage with the CS functional teams to develop plans to manage products that reach End of Life/End of Support.
• Deliver recommendations that follow a logically reasoned, data-driven approach, supported by appropriate market research and competitive analysis.
• Provide ad-hoc analytical and project support.

Requirements:

• Proven experience working in a similar field, preferably in a SaaS technology company/environment.
• Strong technical background at an enterprise software vendor, ideally in Professional Services, Sales Engineering or Customer Success roles.
• Understanding of SaaS/subscription, software or tech B2B business models.
• Self-starter who enjoys working in a fast-paced, collaborative, and innovative high-growth environment with a tenacious approach to problem solving.
• Excellent attention to detail, ability to manage high volumes of data and maintain focus on detailed tasks.
• High ability to learn quickly and assimilate to new terms and projects.
• Ability to prioritize and manage target dates
• Strong project management skills
• Personal interest in technology and all things Big Data
• Ideally, previous experience of Splunk or similar technologies
• Extensive experience with Microsoft Office and/or Google equivalents, ideally with experience of a project tracking tool such as Smartsheet
• Bachelor’s degree in a technical field or equivalent experience in a software customer success environment.

Splunk is an Equal Opportunity Employer

Note:

Base Pay Range

SF Bay Area, Seattle Metro, and New York City Metro Area

Base Pay Range: $181,200.00 - 249,150.00 per year

California (excludes SF Bay Area), Washington (excludes Seattle Metro), Washington DC Metro, and Massachusetts

Base Pay Range: $163,080.00 - 224,235.00 per year

All other cities and states excluding California, Washington, Massachusetts, New York City Metro Area and Washington DC Metro Area.

Base Pay Range: $144,960.00 - 199,320.00 per year

Splunk provides flexibility and choice in the working arrangement for most roles, including remote and/or in-office roles. We have a market-based pay structure which varies by location. Please note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location as set out above, as well as the knowledge, skills and experience of the candidate. In addition to base pay, this role is eligible for incentive compensation and may be eligible for equity or long-term cash awards.

Benefits are an important part of Splunk’s Total Rewards package. This role is eligible for a competitive benefits package which includes medical, dental, vision, a 401(k) plan and match, paid time off and much more! Learn more about our next-level benefits at https://splunkbenefits.com.

Thank you for your interest in Splunk!