Technical Program Manager

About the Company

Valon is the leading AI platform for mortgage servicing, building the AI-native operating system for regulated finance.

Before providing the system of record that powers the entire industry, we built and ran our own mortgage servicer on it. That gave us a real regulated environment to prove our technology could replace the mainframe systems servicers have used for decades. Carrington acquired that servicer and adopted ValonOS as its core platform, allowing us to focus entirely on scaling our SaaS platform.

ValonOS is now on track to power 1 in 6 U.S. mortgages across major mortgage servicers like Newrez, Carrington, and ServiceMac. Every process on the platform is structured and programmable, enabling our AI agents to perform core servicing work, like handling payments, escrow, and homeowner questions, directly within the system's controls.

We recently raised a $150 million Series D at a $2.3 billion valuation by new investor Ribbit Capital, with continued support from existing backer a16z, amongst others.

About the Role

Valon is rebuilding the mortgage servicing industry from the ground up . We're looking for a Technical Program Manager (TPM) to join our team and help us launch complex products that will revolutionize how mortgage servicers operate. This is an exciting opportunity to shape the future of our TPM function and make a significant impact on our product development process.

In this role, you'll be instrumental in coordinating efforts across multiple engineering teams, ensuring seamless communication, and driving the successful delivery of our most critical initiatives. If you're a seasoned TPM with a passion for tackling challenging problems and a desire to build a function from the ground up, we encourage you to apply.

What You'll Do

• Lead End-to-End Program Management: Own the planning, execution, and delivery of complex technical programs from conception through launch, including defining scope, setting timelines, and managing risks.

• Drive Cross-Functional Coordination: Facilitate effective communication and collaboration between multiple engineering teams, product managers, design, operations, and other stakeholders to ensure alignment and shared understanding.

• Optimize Development Processes: Identify and implement process improvements to enhance efficiency, predictability, and quality across the product development lifecycle.

• Manage Stakeholder Expectations: Proactively communicate program status, risks, and dependencies to all relevant stakeholders, ensuring transparency and alignment.

• Mitigate Risks and Resolve Issues: Identify potential roadblocks and actively work to resolve technical, operational, and organizational challenges that may impact program delivery.

• Define and Track Metrics: Establish clear success metrics for programs and regularly track progress, providing data-driven insights to inform decision-making.

• Contribute to Team Growth: As our second TPM, you'll have a unique opportunity to help define the vision, strategy, and best practices for the TPM function at Valon.

What You'll Bring

• 5+ years of experience as a Technical Program Manager in a fast-paced, complex software development environment.

• Proven track record of successfully delivering large-scale, cross-functional technical programs.

• Strong understanding of the software development lifecycle (SDLC) and various agile methodologies.

• Exceptional communication and interpersonal skills, with the ability to influence and align diverse stakeholders.

• Excellent problem-solving abilities and a proactive approach to identifying and mitigating risks.

• Ability to thrive in a dynamic, rapidly evolving startup environment.

• Prior experience in fintech team is a plus, but not required. 

Benefits

• Compensation: competitive salary with a meaningful stake in the company via equity, and 401(k) plan. The base salary range reflects multiple levels. We assess level based on a combination of experience and interview performance.

• Health & well-being: we’ll invest in your physical and mental well-being with comprehensive medical, dental, & vision benefits.

• Free Food: daily lunch, and dinner provided through Forkable for in-office team members.

• Commuter benefits: pre-tax deductions for public transit, rideshares, and parking to simplify your daily commute.

• Grow together: company wide orientation for you to successfully onboard and other learning & development opportunities including regular review cycles that feature 360-degree feedback.

• Play together: quarterly budgets for team and company outings. Use it for team swag, cooking classes, or team dinners.

• Generous time off: flexible paid time off with no annual limit, sick days, and 11 company holidays.

• Baby bonding time: 12 weeks of fully paid leave for both birthing and non-birthing parents, so you can spend uninterrupted time welcoming and caring for your newest family member.

Throughout the interview process, please remember that emails will only be from valon.com email addresses. We will never ask for any personally identifiable information during the interview process itself. Please reach out to [email protected] if you have any requests to verify the authenticity of an outreach.

Valon is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Valon makes hiring decisions based solely on qualifications, merit, and business needs at the time.