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SOMFY Group

Smart building automation systems

Chargé de la Relation Clients Consommateurs

Full-Time
No salary listed
Mid
Bachelor's
Cluses, France
HybridTélétravail possible jusqu’à 90 jours par an après la période de formation; environ deux jours par semaine.

About the job

Requirements
  • Bac+2 or Bac+3 education with a commercial, customer-relations, or technical focus.
  • Ability to understand customer needs, listen, reassure customers, and find solutions while delivering a quality customer experience.
  • Comfort with technical topics and interest in understanding how products operate.
  • Knowledge of connected environments including Wi-Fi, Internet, and home automation, as well as electricity, mechanics, or automation products, is advantageous.
  • Ability to manage multiple requests in a dynamic environment while maintaining service quality, rigor, and professionalism.
  • Ability to work collaboratively, share knowledge, and contribute to team success.
  • Computer proficiency, including using digital tools, working across three screens, and navigating multiple internal software systems while assisting a customer.
Responsibilities
  • Manage consumer requests through all available channels and support consumers throughout their Somfy journey, from project stage through after-sales service, including advice, commissioning, troubleshooting, order tracking, complaints, and customer service.
  • Provide an appropriate response to each consumer request.
  • Contribute to consumer retention.
  • Maintain precise and rigorous traceability of all consumer interactions as the voice of the consumer.
  • Develop quality relationships with external and internal customers while providing a service-oriented experience.
  • Relay emerging expectations and user needs to product development teams.
  • Complete the onboarding and training program covering products and services, customer-relations support by telephone, and double-listening coaching with colleagues.
Desired Qualifications
  • Ability to progress toward a technical or service representative role focused on a product range, technology, or service.
  • Knowledge of connected environments including Wi-Fi, Internet, and home automation, electricity, mechanics, or automation products.

About the company

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SOMFY Group

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SOMFY Group designs and manufactures motors, controls and connected systems for openings and closures in homes and buildings. Its technology automates blinds, shades, shutters, gates, doors and related equipment, linking physical movement with sensors, controls and smart-home platforms. The group serves manufacturers, installers, building professionals and consumers through brands and operations in dozens of countries. SOMFY is an industrial automation company rather than a construction firm, combining product engineering, manufacturing and connected-building expertise.

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