Customer Success Program Manager
Posted on 3/3/2023
New York, NY, USA
Experience Level
Desired Skills
  • 3-5+ years of experience in Customer Success or professional services
  • A bachelor's degree or equivalent work experience
  • Strong project management skills with the ability to mobilize cross functional teams
  • Strong oral and written communication skills
  • Ability to assess problems and solve them with a sense of urgency while thinking strategically and focusing on business growth
  • Outstanding organizational, presentation, and communication skills, both verbal and written
  • Ability to adapt to change, react quickly to issues, and solve problems creatively
  • A strong desire to learn in a rapidly growing and dynamic startup environment
  • Technical experience with tools and responsibilities such as SFTP, ticketing systems, project management, and data entry
  • Proficient use of Google Suite with a strong interest in applying other software platforms
  • You get to be surrounded by some of the brightest minds in the field
  • You get to learn and grow at an extremely accelerated pace
  • You will experience transparency, integrity, & humility from leadership
  • You will be empowered to constantly challenge the status quo
  • You get the space to experiment & innovate
  • You get to make a transformational impact for the company, mental health, and for real human lives - and you will see that impact quickly
  • You will become more resourceful and resilient
  • You get to be part of a winning team that opens doors in the future
  • Flexible work arrangements: 60% of Spring Health team members work fully remote while 40% work in a hybrid model from our New York City offices
  • Calm Fridays: no meetings, no distractions, just time for you to get work done
  • Up to $1,000 Professional Development Reimbursement per calendar year. Any requests over $250 must be requested for pre-approval prior to enrollment by sending an email to the People Team
  • $200 per year donation matching to support your favorite causes
Desired Qualifications
  • PMP Certification is a plus
Spring Health

501-1,000 employees

Personalized mental healthcare
Company Overview
Spring Health's mission is to eliminate barriers to mental health.
  • Retirement benefits
  • Paid time off
  • Healthcare benefits
  • Insurance benefits
  • Work-life benefits
  • Mental health benefits
Company Core Values
  • Members come first - We are genuine member advocates
  • Move fast to change lives - We build with urgency and intention
  • Take ownership - We extend trust and hold ourselves accountable
  • Embrace diverse teams & perspectives - We find strength in diversity of cultural backgrounds, ideas, and experiences
  • Science will win - We will achieve impact by innovation and evidence-based frameworks
  • Candor with care - We are open, honest, and empathetic