About Kustomer

Kustomer is the industry leading conversational CRM platform perfecting every customer experience.  Built with intelligent tools such as AI and Automation, no code-configuration and a connected data platform that unifies data from multiple sources through a single timeline, Kustomer empowers businesses to operate with greater efficiency and deliver more personalized service to customers across any channel, making every interaction more meaningful and memorable. Today, Kustomer is the core platform for some of the leading customer service brands like Ring, Glovo, Away Travel, Priceline and Sweetgreen.

Kustomer was founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel and has raised over $200M in funding backed by leading VCs. Meta announced its intention to acquire Kustomer in 2020 and completed the transaction in 2022. Kustomer joined Meta’s Business Messaging Group to transform the way people and businesses communicate through modern messaging channels.  In 2023, Kustomer spun out from Meta as a standalone company backed by original partners, Battery, Redpoint and Boldstart Ventures, who have invested $60M in capital, ensuring Kustomer’s growth and success for many years to come. 

Our Krew is made up of passionate and collaborative people who really care about what they do and the people they help. We look for people who are passionate about enhancing the customer service experience for everyone involved, as it’s the core of what we do. We’re growing our business with no plans of slowing down. We actively seek individuals who want to learn and be challenged every day. We have also transitioned to a remote friendly company, with Krew members located throughout the U.S. coming together for Kamp Kustomer each year.

About the Role

Kustomer is looking for a full stack React Native Engineer who is passionate about mobile best practices and building high quality SDKs. We believe in ownership and are looking for people driven to own their work as we grow. When not working on the React Native or Native Mobile SDK,  you’ll be making full stack contributions to our highly interactive, and complex web applications.

What You’ll Do:

• Take full ownership of Kustomer’s React Native SDK, developing new features, fixing bugs, and handling releases (CI)

• Design and develop robust, scalable, and high-performance React Native code that meets the needs of our users.

• Design, develop, and deploy robust and scalable backend applications using Node.js, MongoDB, and AWS.

• Develop APIs and integrate with external services and databases, ensuring data integrity and security.

• Collaborate with cross-functional teams, including product managers, designers, and backend engineers, to define and implement features and functionalities.

• Write clean, efficient, and maintainable code for both the frontend and backend components of our applications.

• Conduct thorough testing and debugging to identify and fix any issues or performance bottlenecks.

• Optimize the user experience by implementing smooth animations, responsive layouts, and intuitive interactions.

• Optimize application performance by implementing caching mechanisms, efficient algorithms, and database indexing.

• Stay up to date with the latest Mobile development trends, best practices, and technologies.

• Collaborate with the QA team to ensure the delivery of high-quality applications that meet the defined requirements.

• Conduct code reviews and provide constructive feedback to maintain code quality and ensure adherence to coding standards.

• Continuously improve the development process by identifying and implementing innovative solutions and tools.

Your Qualifications

• 5-8 years of software development experience (preferably 1-2 years of just React Native)

• Bachelor’s degree in Computer Science, Software Engineering, or a related field (or equivalent experience).

• Strong experience in developing Mobile applications, like push notifications, local storage, deployment, etc.

• Experience with state management solutions such as Redux, MobX, or Context API.

• Solid understanding of backend development concepts and technologies, including RESTful APIs, server-side programming languages (e.g., Node.js, Python), and databases (e.g., MySQL, PostgreSQL, MongoDB).

• Experience with version control systems, such as Git, and familiarity with collaborative development workflows.

• Knowledge of cloud platforms, such as AWS or Azure, and experience with cloud services like AWS Lambda or Firebase.

• Knowledge of software engineering principles, design patterns, and best practices for building scalable and maintainable code.

• Ability to work in an Agile development environment, collaborating with cross-functional teams and adapting to changing requirements.

• Strong problem-solving skills and attention to detail.

• Excellent communication and teamwork skills to effectively collaborate with team members.

• Demonstrated ability to learn new technologies and adapt quickly to new challenges.

Nice To Have:

• 1-2 years of Native experience would be an advantage

• You have Github activity showing thoughtful, relevant contributions

• Experience with Flutter is a bonus

• Familiarity with testing frameworks, writing e2e tests, unit tests and integrating with CI

• Familiarity with backend frameworks like Express.js

• Prior experience in integrating third-party libraries, frameworks, and APIs into Mobile applications.

HIPAA Compliance

All roles at Kustomer may involve handling sensitive personal data.

Benefits

Kustomer offers an array of benefits including competitive salaries, stock options, 100% healthcare coverage, 401K, WiFi and Mobile reimbursement, and a generous vacation policy.

Diversity & Inclusion at Kustomer

Kustomer is committed to bringing together individuals from different backgrounds and perspectives.

We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.

Disclaimer: Kustomer only contacts candidates from company email addresses ending in kustomer.com and does not seek funds from candidates in any circumstances.